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Inside Higher Ed · 2 days ago

Assistant Director - BURSAR - Student Financial Services

Rome, GA

Full-time

Onsite

Lead/Staff, Director/Executive

$59K/yr - $59K/yr

3+ years exp

Georgia Highlands College is a multi-campus, state college member of the University System of Georgia, serving over 6,000 students. The Assistant Director of Student Financial Services plays a key role in managing student accounts, overseeing billing and collections, and ensuring compliance across financial operations to support student success.

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Responsibilities

Supports and promotes the college’s mission, vision, and values while ensuring compliance with institutional, state, and federal regulations

Leads the daily operations of the Student Financial Services Office (Bursar) including billing, collections, deposits, disbursements and records management while ensuring accuracy and efficiency in all financial transactions

Oversees the collections process for student and third-party accounts including coordinating with collection agencies, maintaining accurate records, and ensuring adherence to policies and procedures

Monitors and reconciles student accounts and accounts receivable in collaboration with the Accounting Office to maintain accurate and balanced financial records

Provides exceptional customer service and financial counseling to students and parents, explaining billing processes, payment options, and resolving account issues with professionalism and care

Manages and enhances the automated student information system for SFS/Bursar operations, ensuring accurate data processing and identifying opportunities for process improvement

Assists in developing and implementing new financial processes and technologies to improve efficiency, compliance, and overall student experience

Prepares and coordinates key financial reports and tasks, including monthly billing statements, annual reporting, 1098-T forms, and fee rule setup and verification

Supports campus-wide collection efforts through proactive communication, outreach, and collaboration with students, departments, and external partners

Represents the SFS/Bursar’s Office with professionalism by providing courteous front-line service and maintaining positive relationships across the college community

Performs other duties as assigned

Qualification

Accounting principlesFinancial practicesSupervisory experienceMicrosoft OfficeTask prioritizationInterpersonal skillsProblem-solvingAttention to detailCommunication skillsRelationship building

Required

Bachelor's degree in accounting, finance, management or public administration

Finance-related experience with supervisory experience of three (3) to five (5) years

Knowledge of generally accepted accounting principles, college accounts receivable procedures, and collection practices

Strong knowledge of financial practices, procedures, and recordkeeping with high attention to detail

Skill in supervising staff, making timely decisions, and resolving complex problems

Proficiency with computers and job-related software (Microsoft Office – Word, Excel, Access, PowerPoint) with strong attention to detail and accuracy

Excellent interpersonal, oral, and written communications skills with the ability to work effectively with students, parents, staff, and external partners

Ability to build effective working relationships

Ability to prioritize tasks, meet deadlines, exercise sound judgement, and interpret financial forms and regulations