Washington State Department of Social and Health Services · 1 day ago
DSHS ESA Virtual Case Management Center Administrator
Olympia, WA
Full-time
Hybrid
Senior Level
5+ years expThe Washington State Department of Social and Health Services is seeking a confident and collaborative leader for the role of Virtual Case Management Center Administrator. This position involves overseeing public assistance programs, ensuring compliance with regulations, and leading a team to enhance service delivery in the Community Services Division.
GovernmentHealth CareSocial Assistance
Responsibilities
Plan, lead, prioritize, organize and direct the activities and performance of the VCMC Team staff
Manages delivery of public assistance programs and is accountable for program results
Provides leadership and oversight for new initiatives and creates major changes in operations and service delivery methods that enhance CSD’s ability to serve the public while ensuring the fiscal integrity of programs administered
Effectively communicate with the public, staff, agency hierarchy, legislature, the media, and throughout the organization to ensure effective program delivery
Exercises fiscal management authority for budget development and expenditures including staffing or FTE’s and direct client benefit expenditures
Qualification
Required
Bachelor's degree from an accredited university in social work, health or social science, public administration, or a related field AND at least 5 years of managerial experience in the service delivery field, either in program or line management
Equivalent experience may substitute year-for-year for the required education
Experience working within a political environment and a history of working collaboratively with a broad spectrum of stakeholders, including state and local elected officials, other state agencies, local governments, tribal leaders, community-based organizations, and advocacy groups
Working knowledge of union-management basic agreements, laws, rules, and regulations governing public welfare, affirmative action, and equal opportunity
Preferred
Understanding of the DSHS Mission, Values, and Strategic plan
Knowledge of the legislative and rule-making process. Interpret statutes, rules, regulations, and statewide operational policies
Knowledge of project management principles and practices, including experience developing and managing a project plan
Knowledge of federal, state, and department regulations governing statewide public assistance services and operations
Knowledge of management principles, strategic planning, budget development, and fiscal accountability
Knowledge of collective bargaining principles and contracts for represented staff and teammates
Knowledge of call center technology and phone management, as well as, virtual supervision of staff and managers
Company
Washington State Department of Social and Health Services
Washington State Department of Social and Health Services offers long-term care and behavioral health assistance to the community.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Candice Yi, MSW, LICSW
Deputy Chief Executive Officer/SCC
Charles Southerland
Chief Executive Officer
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