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Ohio Department of Public Safety · 2 days ago

Customer Service Assistant 2 [3 Positions]

Columbus, OH

Full-time

Hybrid

New Grad, Entry Level

$22.96/hr - $22.96/hr

0+ years exp

Ohio Department of Public Safety is responsible for overseeing driver and motor vehicle licensing and registration. They are seeking a Customer Service Assistant to respond to inquiries and provide information regarding vehicle registration and driver license procedures in a professional and courteous manner.

GovernmentLaw EnforcementProfessional Services

Responsibilities

Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation:

Greet & respond to in-person, telephone &/or written inquiries from internal &/or external customers regarding the laws & procedures for vehicle registration, driver license issuance, driver examinations, suspensions, reinstatement requirements, procedures for renewing or updating physically & medically restricted driver licenses, general inquiries or driver license &/or registration status in a professional, courteous, friendly, respectful, & timely manner to ensure positive customer service

Listen carefully & ask appropriate follow-up questions to verify understanding

Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided

Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered

Document correspondences with customers, as needed

Operate the Driver Examination (DX) Scheduling application

Online Chat with Bureau of Motor Vehicles (BMV) Customers