Dovetail · 1 week ago
Enterprise Customer Success Manager - East Coast
United States
Full-time
Hybrid
Mid, Senior Level
$150K/yr - $180K/yrDovetail is a rapidly growing global company on a mission to improve the quality of every thing. They are seeking an experienced Enterprise Customer Success Manager to manage relationships with high-value enterprise customers, drive adoption and retention, and contribute to the growth of their premium business.
Consumer ResearchProduct ResearchSoftwareUX Design
Responsibilities
Manage Enterprise customer relationships. You'll manage relationships with our highest-value customers. You’ll work with the team to contribute to the overall growth of our premium business, and pioneer new practices to improve customer success programming as we mature our product-led growth strategy
Become a Dovetail expert. You'll develop an intimate knowledge of how Dovetail works and what Dovetail is capable of. You will stay up to date with new features and work with customers to educate them on changes in the product
Onboard new customers. You'll partner with sales to ensure our new customers are successfully onboarded and getting value from Dovetail in their first few months
Drive renewals and retention. Through your customer relationships you'll be responsible for ensuring that customers renew and increase the value they get from Dovetail over time
Track core customer metrics. You'll monitor and track core customer health metrics across your accounts such as utilization, feature usage and NPS to ensure healthy engagement and adoption
Mature success processes. You'll develop, test, and iterate on playbooks and engagement strategies with your counterparts in customer success, and sales, to ensure activation and adoption of Dovetail within your accounts
Qualification
Required
Extensive experience working in a customer success, account management, or a strategic consulting role
A proven commercial track record across retention, churn reduction, and expansion
You love talking to and helping customers all day, every day
Excellent, concise communication so you can effectively communicate with customers and teammates
The ability to switch contexts rapidly and quickly react to things throughout your day to solve problems for customers
You are driven, eager and curious
The right attitude towards a sense of urgency, risk, and ambiguity that naturally comes with working at an early-stage startup
Preferred
Experience in B2B SaaS, or in an industry/market adjacent to Dovetail, such as research or design
Benefits
Equity for everyone.
An environment designed for doing your best work, wherever you are.
Join our community.
Learn & Thrive.
Ample PTO.
Work from anywhere.
Generous parental leave.
4 weeks at 4 years.
Stellar benefits for those located in the US.
Company
Dovetail
Dovetail is the only AI-first insights hub that automatically centralizes and transforms customer feedback into insights.
Founded in 2017
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$69.37MKey Investors
AccelFelicisBlackbird Ventures
2022-01-20Series A· $63M
2021-08-10Seed· $3.67M
2020-02-17Seed· $2.68M
Leadership Team
Bradley Ayers
CTO / COO
Srinivas Krishnamurti
Product
Recent News
2025-12-10
2025-12-05
Company data provided by crunchbase