Apply on Employer Site

FirstService Residential · 17 hours ago

Operations Area Specialist

Altamonte Springs, FL

Part-time

Onsite

Entry Level

$20/hr - $20/hr

2+ years exp

FirstService Residential is committed to providing excellent service to residents and guests. The Operations Area Specialist is responsible for ensuring the safety and security of the property, assisting in operations, and responding to emergencies as needed.

Property ManagementReal Estate

Responsibilities

Demonstrates excellent customer service, communication, and time management skills

Monitors Control Systems and Emergency Response Systems

Responds to emergency situations in a timely manner

Accurately maintains daily logs, records, and forms

Maintains a safe and secure environment throughout the building/property

Works shifts that are subject to change based on property needs

All employees are required to check in with the Property Manager during the issuance of Tropical Storm or Hurricane Watch or Warning

Be Courteous and respectful to their fellow employees, residents, and guest

Maintain their assigned areas in a neat and safe manner

Safety procedures must be maintained and adhered to. Any safety issues must be brought to the attention of the Property Manager immediately

Attend the mandatory staff meetings

Supervise moves, deliveries and check on the status of all unit owner construction, ensuring that everything proceeds smoothly according to the property Regulations, reporting any damage to common areas immediately to the Property Manager

Assist the Receiving Department as needed in keeping all deliveries, moves and construction workers orderly and following with Regulations

Assist with Unit Owners, Residents and Guests in a courteous, helpful manner, referring all questions that cannot be handled to the Management office for further assistance

Retrieve packages for the Residents, as needed, from the Receiving Office after normal Receiving Hours or if the Receiving Clerk is busy assisting others. Proper procedures regarding the release of packages must be followed

Relieve the Receiving clerk as needed

Relieve the Front Desk staff as needed

Monitor the Valet Personnel, ensuring compliance with the Association’s Guidelines for vehicular traffic in the garage and on the Valet ramp

At the beginning and end of each shift, check the First Alarm Panel, ensuring that it is fully operational. Report any troubles in writing to the Property Manager immediately

Assist the Property Manager and Administrative Assistant as needed

Respond to any mechanical, medical or police emergencies and assist as necessary

Report to the Property Manager any problems as soon as possible, recording all irregularities on an Incident Report

May be assigned other duties by the Operations Manager and/or Property Manager

Qualification

Customer serviceEmergency responseCommunication skillsFA CPR AED CertificationInformation system proficiencyMultiple language fluencyFlorida Driver’s LicenseInterpersonal skills

Required

Minimum of High School diploma or equivalency required

Effective written and verbal communication skills

Must possess strong customer service background

Strong customer service, communication and interpersonal skills required

Strong command of information system hardware/software is required

Maintain valid Florida Driver's License

Physical demands include the ability to lift up to 50 lbs

Work in an upright standing position for long periods of time

Be able to work in various positions, including, but not limited to, stooping, standing, bending over, sitting, kneeling, and squatting for extended periods of time

Be able to reach overhead and wide range of mobility in upper and lower body

Ability to work in different environmental working conditions (e.g., heat, cold, wind, rain, humidity)

Be able to lift, pull and push materials and equipment to complete assigned job tasks

Repeat various motions with the wrists, hands and fingers

Handle, finger, grasp and feel objects and equipment

Reach with hands and arms

Communicate, receive, and exchange ideas and information by means of the spoken and written word

Ability to navigate the property/building quickly and easily as required to meet the job functions

Ability to respond to emergencies in a timely manner