Hilton Grand Vacations · 2 days ago
Mgr, Quality Assurance Sls
Boyne Falls, MI
Full-time
Onsite
Entry, Mid Level
1+ years expHilton Grand Vacations is a leading vacation ownership company dedicated to helping Owners and Guests around the world make every vacation memorable. The Manager, Quality Assurance – Sales is responsible for overseeing the Quality Assurance Specialists, providing Sales support, and ensuring excellent customer service while managing team performance and compliance with established policies.
LeisureRecreationTravel
Responsibilities
Responsible for recruiting, training, coaching and performance managing a team of Quality Assurance Specialist
QA Manager is responsible and held accountable for their assigned team’s performance from Medallia, Contract Errors, PAC, Cancellation Percentages, be a leader in employee culture, retention of associates as well as other assigned goals
Provide on-going development of the QAS in order to ensure excellent customer service is provided by adhering to closing requirements and proper product knowledge
Ensure compliance with established policies, procedures and systems
Work closely with the Sales Management team in an effort to ensure smooth transition of guest from TO/BBB Rep to QAS
Continually work with DFA and make recommendations for approving processes/systems
Ensure all QAS’s are following scripts as outlined
Provide Sales support and assist in answering questions from DOS, In-House Manager and Inventory Specialist
Responsible for handling escalated customer service issues
Ensures closings and contract data entry goals are met
Qualification
Required
High School Diploma or equivalent (G.E.D). College preferred
Six months' hands on computer experience, one-year general office experience or relevant courses
Must be a quick learner, friendly, and able to connect with different personality types to facilitate a connection with new owners
Must have good interpersonal skills and maintain a professional yet friendly attitude in an often highly paced and pressured sales environment
Attention to detail, follow up skills, and strong work ethic are essential
Benefits
Health insurance.
Dental insurance.
Vision insurance.
Retirement plan/401K.
Paid time off.
Tuition reimbursement.
Company
Hilton Grand Vacations
Hilton Grand Vacations is a vacation ownership travel company.
10001+ employees
H1B Sponsorship
Hilton Grand Vacations has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (9)
2022 (3)
2021 (4)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$3.65B2025-12-16Post Ipo Debt· $400M
2025-08-14Post Ipo Debt· $400M
2025-07-11Post Ipo Debt· $64.68M
Leadership Team
Dan Mathewes
Senior Executive Vice President and Chief Financial Officer
Gordon Gurnik
Chief Operating Officer
Recent News
2025-11-19
2025-11-03
2025-11-03
Company data provided by crunchbase