Rx.Health (Commure Engage) ยท 5 days ago
Operations Manager, Air
Mountain View, CA
Full-time
Onsite
Entry, Mid Level
$80K/yr - $120K/yr
2+ years expCommure is a company dedicated to simplifying healthcare through innovative AI solutions. The Operations Manager, Air will oversee the onboarding and launching of new customers on Athelas Air, ensuring smooth transitions and high adoption rates through effective project management and collaboration with cross-functional teams.
Health CareHealth InsuranceHospitalLife Science
Responsibilities
Engage directly with customers to map their existing clinical and administrative workflows
Draft detailed functional and technical specifications (user stories, acceptance criteria, data mappings, interface requirements) based on scoped customer needs
Partner with Product and Engineering to validate feasibility, clarify requirements, and prioritize specs in the development backlog
Develop and maintain detailed implementation plans, timelines, and resource allocations for each customer launch
Lead cross-functional launch teams through weekly status calls, playbook adherence, and risk-mitigation workflows
Act as the primary operations liaison among Sales, Customer Success, Product, Engineering, Professional Services, and Support
Align on deliverables, dependencies, and hand-offs; flag and escalate critical-path issues early
Create and evolve scalable, standardized launch playbooks and templates for data migration, build-out, training, and go-live support
Identify bottlenecks and implement continuous improvements to reduce time-to-launch and increase launch quality
Build and maintain internal Retool applications to streamline operational workflows and empower non-technical stakeholders to create custom dashboards, reports, and tools without code
Facilitate hypercare support during and immediately after go-live; track issue-resolution SLAs
Monitor and report on key adoption metrics (e.g., login rates, documentation volume, billing task completion)
Qualification
Required
Bachelor's degree in Business, Healthcare Administration, Information Systems, or a related field
~2-5 years of operations or project management experience in SaaS or HealthTech
Proven track record of leading complex, cross-functional programs to successful delivery on time and within scope
Preferred
MBA or advanced degree a plus
Company
Rx.Health (Commure Engage)
๐๐โ๐ซ๐ ๐๐ฑ๐๐ข๐ญ๐๐ ๐ญ๐จ ๐ฌ๐ก๐๐ซ๐ ๐ญ๐ก๐๐ญ ๐๐ฑ.๐๐๐๐ฅ๐ญ๐ก ๐ข๐ฌ ๐ง๐จ๐ฐ ๐ฉ๐๐ซ๐ญ ๐จ๐ ๐๐จ๐ฆ๐ฆ๐ฎ๐ซ๐ ๐๐ง๐ ๐๐ ๐, ๐๐ฑ๐ฉ๐๐ง๐๐ข๐ง๐ ๐จ๐ฎ๐ซ ๐๐๐ฉ๐๐๐ข๐ฅ๐ข๐ญ๐ข๐๐ฌ ๐๐ง๐ ๐ซ๐๐๐๐ก!! After impacting over 30 million lives across leading health systems and supporting more than 60 million members through UnitedHealthcare, our team and resources have grown significantly to better serve providers, payers, and patients worldwide.
11-50 employees
H1B Sponsorship
Rx.Health (Commure Engage) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (2)
Funding
Current Stage
Early StageTotal Funding
$2.25M2023-10-31Acquired
2018-09-05Seedยท $2.25M
Leadership Team
Sarthak Kakkar
CTO
Gaurav Narang, PhD
Chief Operating Officer
Company data provided by crunchbase