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FIGS · 1 day ago

Assistant Store Manager

Philadelphia, PA

Full-time

Onsite

Mid, Senior Level

$55K/yr - $65K/yr

5+ years exp

FIGS is a direct-to-consumer healthcare apparel and lifestyle brand looking for an experienced Assistant Store Manager to lead their Rittenhouse Community Hub in Philadelphia. This role involves overseeing the training and development of associates, driving sales, and ensuring an exceptional experience for healthcare professionals.

ApparelConsumer GoodsFashionHealth CareRetail

Responsibilities

Ensure the FIGS brand and mission are at the forefront of all Hub activities

Serve as a brand ambassador through product expertise, sharing the product story with all customers, making product recommendations, and training the team

Lead by example on the sales floor up to 5 days per week, offering real-time feedback and coaching to the team

Educate and train team members to deliver exceptional customer experiences

Drive and maintain sales goals for the store

Participate in visual merchandising and coach team on store standards, store cleanliness, and organization

Assist in daily operations, including opening and closing procedures

Support the Store General Manager in recruiting, training, scheduling, and developing team members

Provide feedback on product needs to the store manager on a weekly basis

Oversee inventory management, including stock replenishment and inventory accuracy

Assist in budget management and expense control

Unpack boxes for inventory as required (boxes can weigh 5 - 30 lbs)

Accurately track hours and expenses, and participate in the review of the Hub P&L statements to ensure accuracy

Ensure all safety and security procedures are followed and communicate potential issues

Foster a positive, productive, and inspirational work environment

Qualification

Retail managementTeam leadershipCustomer serviceConflict resolutionEntrepreneurial mindsetAction-orientedCommunication skillsMotivational skills

Required

5+ years retail experience

2+ years managing high-volume retail

Action-oriented, results driven

Ability to motivate others and build effective teams

Strong leadership and team management skills

Skilled at mediating and negotiating to resolve conflict

Strong oral and written communication skills

All employees are expected to be available to work 'Black Friday' (the day after US Thanksgiving) until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis

Preferred

Passion for delivering outstanding customer service and proven experience in retail management

Knows how to have fun and boost positive vibes

Comfortable in a fast-paced, ever changing environment

Embodies FIGS brand ethos through and through

Entrepreneurial mindset

Benefits

Equity: Eligible FIGS employees have the opportunity to own shares of FIGS stock through our new-hire equity program.

Additionally, FIGS provides a discount when purchasing FIGS stock voluntarily through our FIGS Employee Stock Purchase Plan

Annual bonus: This position is eligible to participate in the Community Hubs manager bonus program

Comprehensive benefits and perks package focused on your well-being, including premium medical, dental and vision coverage, and full access to wellness services through Breethe and Classpass.

100% FIGS-sponsored life insurance and disability insurance

Amazing 401(k) program, with a company match up to the first 6% of your contribution

Generous paid time off - We have 12 company holidays.

For salaried team members, we offer flexible vacation.

For our hourly team members, we offer up to 3 weeks of accrued vacation

Meaningful time away for baby bonding, including parental leave, new parent care meals, and a transition back to work for primary caregivers

FIGS sponsored Uber Eats voucher for in-office weeks

Personalized discount code for 50% off all FIGS products, along with a separate code to share with family and friends to enjoy a 25% discount site-wide

Access to FIGS Vet, Discounted Pet Daycare, Discounted Pet Insurance, and so much more…