Experis Deutschland · 4 hours ago
Operations Manager
Charlotte, NC
Full-time
Onsite
Entry, Mid Level
2+ years expEntrusted is launching a new branch in Charlotte, NC, and is seeking an Operations Manager to play a key role in this expansion. The Operations Manager will oversee daily operations, ensure process effectiveness, and develop a high-performing team while maintaining client satisfaction and profitability.
CRMInformation TechnologyNetwork Security
Responsibilities
Establish and execute mitigation processes consistent with Entrusted’s operational standards
Oversee daily mitigation operations to ensure efficiency, quality, and profitability
Monitor job performance, timelines, and costs to meet revenue and gross profit goals
Identify and implement process improvements as the branch scales
Direct and support field team members in a fast-paced, hands-on environment
Coach, develop, and hold team members accountable for performance and results
Help build a strong, engaged team culture aligned with Entrusted’s core values
Support hiring, onboarding, and development of new team members
Ensure consistent satisfaction among clients, partners, and internal stakeholders
Collaborate closely with Sales, Construction, and Operations leadership
Communicate clearly and effectively to align expectations as volume increases
Foster a culture of accountability, engagement, and ownership
Lead with integrity, sound judgment, and strong decision-making
Model Entrusted’s beliefs, values, and leadership traits daily
Establish and execute processes consistent with Entrusted’s standards
Meet/exceed revenue and gross profit goals for mitigation department
Development of team members to help the location continue to scale
Foster a culture consistent with Entrusted’s core beliefs and values
Ensure consistent partner satisfaction, especially as the branch continues to scale
Qualification
Required
Must be willing to work in a 'blue collar' environment
Builds strong customer relations and delivers customer-centric solutions
Makes good and timely decisions
Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
Providing direction, delegating, and removing obstacles to get work done
Holding self and others accountable to meet commitments
Consistently achieving results, even under tough circumstances
Developing people to meet both their career goals and the organization's goals
Building strong-identity teams that apply their skills and perspectives to achieve common goals
Creating a climate where people are motivated to do their best to help the organization achieve its objectives
Developing and delivering multi-mode communications that convey clear understanding of the unique needs of different audiences
Preferred
2+ years of supervising/managing people, ideally in field services, operations, or similarly fast-paced environments
Benefits
Clear growth path into higher-level operations leadership
Hands-on experience in a mission-driven organization
Opportunity to make a real impact during critical moments for clients
Supportive team culture built on integrity, accountability, and trust
Company
Experis Deutschland
Experis ist der weltweit führende Anbieter in der Rekrutierung und dem projektbasierten Einsatz qualifizierter Mitarbeiter aus den Bereichen Information Technology (IT), Finance & Accounting sowie Engineering.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase