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All Surfaces · 4 hours ago

Sr. IT Business Analyst - Customer Applications

Bloomington, MN

Full-time

Hybrid

Mid, Senior Level

$100K/yr - $120K/yr

6+ years exp

All Surfaces is seeking a Sr. IT Business Analyst for Customer Applications to collaborate with business users and IT teams to enhance customer-facing platforms. The role involves designing, testing, and implementing applications while ensuring reliable and scalable digital experiences aligned with business priorities.

Building MaterialCustomer ServiceManufacturing

Responsibilities

Responsible for application implementation and development including:

Conduct analysis and facilitation activities associated with user experience (UX) and business process definition and design

Act as a liaison between customers, business users, IT team members and outside business partners to elicit, analyze and document requirements and functional specifications

Determine configuration, integration and custom development necessary and communicate to users and stakeholders on a non-technical level

Develop test plans and detailed test scripts. Coordinate and conduct user acceptance testing to ensure solutions meet requirements and specifications

Contribute to end user training content and support business users and system administrators in maintaining business process documentation, SOPs and reference materials

Communicate effectively and work collaboratively with all team members, users and stakeholders

Identify issues and risks and provide alternative courses of action to achieve business and organization goals and objectives

Conduct project management tasks like project planning, issue resolution and managing tasks/timelines to ensure projects are successfully initiated and complete on-time and within budget

Establish functional expertise in specified application(s) and associated business processes. Use this expertise to work with users, IT leadership and other stakeholders to determine business objectives, feasibility and cost benefit of enhancements, features and project requests

Assist end users and other IT team members in troubleshooting the production environment, provide production support to research and resolve system problems

Participate in the evaluation and recommendation process for new solutions to meet business needs

Build, develop and grow relationships with technology users and other stakeholders

Act as a mentor to less experienced Business Analysts and other team members

Adhere to established project and product management methodology, SDLC, support and service management policies and procedures

Qualification

Business Analyst experienceB2B eCommerce platformsSQL queriesAgile methodologiesPowerBIProject management toolsAnalytical mindsetInterpersonal skillsCommunication skills

Required

6+ years of experience working in a business IT capacity or acting as a liaison with the IT function

4+ years of experience in a Business Analyst role, or similar function, supporting enterprise business applications

Proficiency in understanding business problems and opportunities and developing artifacts such as business process documentation, requirements, functional designs and user test scripts

Experience with B2B eCommerce platforms and packaged business applications (e.g. ERP, CRM, PIM, etc.), SQL queries and BI/Analytics tools such as PowerBI

Proven ability to quickly learn new business domains and technical applications

Experience working in Agile and hybrid delivery environments