7Seventy Recruiting · 1 hour ago
Support Specialist - $22.00 - $30.00 per hour
United States
Full-time
Remote
Entry, Mid Level
$22/hr - $30/hr
2+ years exp7Seventy Recruiting is a company seeking a Customer Solutions Support Specialist to provide front-line support to corporate customers. The role involves managing technical support requests, ensuring efficient issue resolution, and collaborating with internal teams to meet service level agreements.
Information Services
Responsibilities
Triage and distribute incoming technical support cases by accurately identifying issues, priorities, and trends
Monitor cases to ensure compliance with department and company SLAs
Conduct business and technical discovery to gather missing information needed for resolution
Collaborate with internal teams to resolve client issues and track cases through completion
Escalate cases when necessary and communicate outcomes to appropriate stakeholders
Serve as backup support for online support channels and assist with special projects as needed
Qualification
Required
Associate's degree or equivalent work experience
2+ years of experience using a travel industry GDS (Sabre preferred)
Familiarity with managed online booking tools (Concur preferred)
At least 1 year of experience in a customer service or client support role
Intermediate proficiency in Microsoft Excel
Excellent verbal and written communication skills
Strong problem-solving abilities in a fast-paced environment
Highly organized with strong attention to detail and time management skills
Ability to quickly learn industry processes, terminology, and evolving technologies
Preferred
Experience using CRM systems is a plus
Benefits
Comprehensive benefits package including medical, dental, vision, and retirement options.
Company
7Seventy Recruiting
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase