Pool and Spa Depot · 5 months ago
Service Writer - Cookeville
Cookeville, TN
Full-time
Onsite
New Grad, Entry Level
$16/hr - $21/hrPool & Spa Depot is Middle Tennessee's most trusted and fastest-growing spa and pool retailer, seeking a Service Writer to assist customers with service-related inquiries. The role involves scheduling and coordinating service calls, maintaining customer accounts, and contributing to a positive team environment.
Retail
Responsibilities
Assist customers in person and over the phone with service-related inquiries
Schedule and coordinate service calls, installations, and product deliveries
Maintain and update customer accounts and service records with accuracy
Communicate clearly between customers and our technical teams
Resolve customer concerns with professionalism and urgency
Contribute to a positive team environment while adapting to changing priorities
Qualification
Required
Passion for customer service
Experience in service coordination, dispatch, or front office support
Ability to communicate clearly
Stay organized
Handle multiple customer needs in a fast-paced environment
Assist customers in person and over the phone with service-related inquiries
Schedule and coordinate service calls, installations, and product deliveries
Maintain and update customer accounts and service records with accuracy
Communicate clearly between customers and our technical teams
Resolve customer concerns with professionalism and urgency
Contribute to a positive team environment while adapting to changing priorities
Benefits
Blue Cross/Blue Shield Health Benefits
401k
Paid time off
Employee Discounts
Paid Training
Company
Pool and Spa Depot
Join Nashville and Kentucky's Largest Full-Service Pool & Spa Company.
Founded in 1996
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Eric Bergesen
Chief Financial Officer
Company data provided by crunchbase