HACLA · 1 month ago
Information Technology (IT) Business Analyst
Los Angeles, CA
Full-time
Onsite
Senior Level
5+ years expHACLA is seeking an Information Technology (IT) Business Analyst responsible for enhancing the quality of IT products and services. The role involves translating business needs into IT solutions, conducting organizational research, and analyzing business needs to recommend appropriate systems and technologies.
GovernmentStaffing Agency
Responsibilities
Elicits, analyzes, specifies, and validates the business needs of the Authority’s stakeholders
Collaborates with project sponsors to determine project scope and vision
Conducts interviews to gather stakeholder requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods
Analyze departmental information systems to ensure maximum system utilization and adherence of the systems to operational and regulatory changes
Manages project resources and budget allocation, creates and manages project schedules and ensures timely completion of projected deadlines
Monitors all aspects of project performance including analysis, testing, feasibility, risk, regulatory compliance assessments and the formulation and development of project plans
Analyze IT business information technology contracts including professional services, license terms, technical support, maintenance, warranty and licensing to adhere services with business needs
Plan, develop, test and implement software programs used for the management of IT resources and services
Analyze total cost of ownership for information system deployments including budget broadcasting and tracking of cost of deliverables for value realization of business process improvements
Analyze IT business systems processes, database and programming requirements to ensure applicability and compliance with current standards and legal requirements
Troubleshoot and resolve complex system, process and data related issues
Develop user training procedures and manuals and provide ongoing system support
Identifies and establishes scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics
Works with stakeholders and project team to prioritize collected requirements
Researches, reviews, and analyzes the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes
Assists in conducting research on products to meet agreed upon requirements and to support purchasing efforts. Participates in meetings of purchased solutions to ensure features and functions have been enabled and optimized and in the selection of any requirements documentation software solutions that the organization may opt to use
Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards
Develops and utilizes standard templates to accurately and concisely write requirements specifications
Translates conceptual customer requirements into functional requirements in a clear manner that is comprehensible to developers and/or the project team
Creates process models, specifications, diagrams, and charts to provide direction to developers and/or the project team
Develops and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted
Assists with the interpretation of customer requirements into feasible options, and communicating these back to the business stakeholders
Manages and tracks the status of requirements throughout the project lifecycle; enforce and redefine as necessary
Communicates changes, enhancements, and modifications of business requirements — verbally or through written documentation — to project managers, sponsors, and other stakeholders so that issues and solutions are understood
Provides guidance and/or instruction to junior staff members
May be required to drive a vehicle to remote sites, HACLA events, and other locations to set up Audio/Visual equipment
Perform other related duties as assigned
Qualification
Required
Minimum of (5) five years' experience in information technology with emphasis on business systems analysis; software development for business process automation; technology system design, implementation and testing for business process optimization
Graduation from an accredited college or university with a Bachelor's degree in Information Technology, Computer Science, Business Administration or closely related field
Must possess a valid California class ‘C' driver's license
Knowledge of principles and best practices with budget projections applicable to the implementation and support of business applications; modern office equipment and procedures; laws, regulations, resolutions, and codes applicable to organization's business needs
Ability to maintain knowledge of evolving technology and current business practices and trends; ability to effectively prioritize and execute tasks while under pressure; ability to interpret and understand the organization's goals and objectives; ability to understand business requirements and translating them into specific software requirements; ability to establish and maintain effective working relations; exercise independent judgment in a professional and competent manner; ability to be logical and efficient with acute attention to detail
Excellent analytical, mathematical, and creative problem-solving skills; excellent listening, interpersonal, written, and oral communication skills; highly self-motivated and self-directed with strong customer service orientation abilities
Preferred
Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development preferred
Advanced experience with Microsoft Excel and Microsoft SQL desired
Desirable Qualification: International Institute of Business AnalysisTM (IIBA®) Certifications such as Certified Business Analysis Professional (CBAP®), and/or Certification of Capability in Business AnalysisTM (CCBA®) or similar certification
Benefits
Short-Term Disability/Long-Term Disability/Mandatory Life
Pension Plan
General Leave/Holidays/PTO
Medical/Dental/Vision Plan
$250 OPT OUT payment is available for employees with a qualifying health plan outside of the employer network.
Employees have the option to choose additional optional insurance such as Dental PPO, Custom Vision, additional medical coverage, and voluntary additional life insurance.
HACLA will provide 100% of STD/LTD/Mandatory Life premiums for all eligible employees to maintain the IRS 125 Plan
HACLA retirement plan is the Public Employees' Retirement System (PERS).
Annual leave accruals vary, depending upon the type of job/position (membership in employee organizational group) and years of service.
14 Observed Holidays
12 Floating Holiday hours annually
Opportunity to earn up to 160 hours of Paid Time Off (PTO) for eligible exempt employees as comp time per calendar year.
Pre-Tax Deferred Compensation 457 Plan
Group term life insurance
Flexible Spending Account Options
Tuition Reimbursement Program
Employee Assistance Program
Flexible Work Schedules
Partial Telework Program
Kaiser Medical Insurance - 50% employer covered medical through Kaiser Permanente if working 30 hours or more per week.
Paid Sick Time - At least 40 hours or 5 days of sick leave after 90 days of employment.
Company
HACLA
The Housing Authority of the City of Los Angeles (HACLA), established in 1938, provides affordable housing, rental assistance, and supportive services to more than 200,000 Angelenos.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
2025-10-16
2025-07-22
Company data provided by crunchbase