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Remarcable · 9 hours ago

Technical Support Specialist

United States

Full-time

Remote

New Grad, Entry Level

$55K/yr - $65K/yr

Remarcable is a cloud-based platform reshaping how electrical contractors and distributors connect and operate. The Technical Support Specialist assists the Customer Success Team by resolving user issues, managing data flows, and creating documentation to improve client support.

Cloud ComputingCloud ManagementProductivity Tools

Responsibilities

Diagnose and resolve issues for internal and external customers by applying documented procedures, process flows, and structured troubleshooting approaches

Own customer cases end-to-end, focusing on root cause identification, clear communication, and timely resolution

Analyze, manipulate, and configure data using Microsoft Excel and SQL to investigate issues and support system corrections

Partner with internal technical teams and client teams to design, troubleshoot, and resolve data exchange and integration challenges, building strong working knowledge of common ERP systems

Proactively evaluate and refine workflows to eliminate inefficiencies, reduce risk, and improve system reliability

Monitor daily electronic data exchanges, identify anomalies or failures, and drive issues to resolution before downstream impact

Develop and continuously improve technical documentation that enables faster issue resolution and increased client self-service