OrthoAlliance · 1 week ago
LEAD CLINIC FRONT DESK
New Albany, OH
Full-time
Onsite
Mid LevelOrthoAlliance is a healthcare organization seeking a Lead Clinic Front Desk to manage front desk operations at JIS Orthopedics. The role involves overseeing patient check-in and check-out processes, scheduling appointments, and ensuring efficient communication with clinical staff.
Health CareMedicalPersonal Health
Responsibilities
Attend department, clinic or company meetings as required
Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns
Consistently work in a positive and cooperative manner with fellow staff members
Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary
Attend required annual in-service programs
Demonstrate knowledge and understanding of all company policies and procedures. Adheres to established facility safety requirements and procedures to ensure a safe working environment. Identifies potentially unsafe situations and notifies supervisor
Meet and greet patients promptly, in a professional and courteous manner
Obtain patient information during office hours
Provide patients with required paperwork – H&P, Financial Policy, Patient Information Sheet, FROI for Worker’s Compensation patients
Obtain copies of patient’s insurance cards, MCO identification cards
Verify patient insurance coverage is current and correct at each visit
Review patient label and chart contents for completeness and accuracy
Accurately Scan insurance cards including front and back
Input patient information and register patient as needed
Schedule appointments (new, follow-up, reschedule) per physician protocol
Obtain referrals-check Carriers online
Schedule appointments to other specialists as needed
Collect co-pays, co-insurance and self pay amounts at time of service
Answer phones within 3 rings (“JIS Orthopaedics this is ____, how may I help you?”)
Handle all calls in a professional manner and direct to the proper individual
Run schedules, request charts, check in patients and print encounter forms
Communication with physicians and clinical support staff
All patient information will be entered into the system by the end of the day at a 90% or higher accuracy rate
Make every effort to accommodate patient, according to physician protocol, when scheduling appointments
Reconcile all charts to kept appointments and return at the end of day to appropriate charge entry staff
Scanning documents
Responsible for the team’s schedule, including approval of time off requests
Maintain policies and procedures, update and communicate as needed
Monitor physician schedules for completeness, direct phone operators and other personnel scheduling appointments to areas where appointments are needed
Monitor voice mail messages to ensure patients are being taken care of
Generates various reports
Maintains patient confidentiality
Attends all regular staff meetings
Performs all other tasks and projects assigned by the Practice Administrator
Travel to other locations as necessary
Confirm and/or reschedule appointments when needed
Filing as needed – within 24 hours
Qualification
Required
Must have a high school diploma or equivalent
Must have related experience and/or training; or equivalent combination of education and experience in a customer service position
Must be friendly, courteous and have good communication skills when greeting patients
Company
OrthoAlliance
OrthoAlliance is a healthcare firm that specializes in surgical and non-surgical orthopedics, sports medicine, and spine care treatments.
Founded in 2019
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Andy Blankemeyer
Chief Executive Officer
Andrew Lange
Chief Financial Officer
Recent News
2025-10-01
Company data provided by crunchbase