Pelican Products, Inc. · 6 days ago
Customer Service Representative
Torrance, CA
Full-time
Onsite
Entry Level
1+ years expPelican Products, Inc. is a company that engineers high-performance protective solutions for various industries. They are seeking a Customer Service Representative who will provide exceptional service, process customer orders, and support customers with product inquiries to ensure satisfaction.
Responsibilities
Accurately processes customer orders, RMAs, and credit/debit memos; maintains customer cross-references and monitors backlog to ensure product availability or recommend alternatives
Serves as the internal point of contact for contract and custom orders, coordinating with cross-functional teams and providing proactive customer updates
Prepares and manages customer quotations, including freight estimates and lead times; escalates priority quotes and communicates status effectively
Supports customers with product selection and technical inquiries by providing product knowledge, specifications, test data, drawings, and samples
Delivers high-quality customer support via phone and email, resolves complaints in coordination with internal teams, and assists with administrative, CRM, quality, and safety-related tasks
Qualification
Required
1–2 years of experience in a fast-paced office or customer service environment
Proficiency in Microsoft Office (particularly Excel), SAP, and general knowledge of EDI systems
Excellent written, verbal, and interpersonal communication skills
Highly detail-oriented with strong customer service, organization, and follow-up capabilities
Proficiency in Word, Excel, and other applicable business software
Work Schedule: Monday-Friday, 7am-4pm Pacific Time
Ability to lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds
Benefits
Competitive paid time off plans/Holiday pay/extra vacation purchase opportunities
401k plan – with immediate match
Great Benefits – several options including Pet insurance for our animal lovers.
Health Savings Account Contribution
Wellness Discount Program
Global Mental Wellness Program
Quarterly Employee Celebration Days
Peer to Peer Recognition Program
Service Recognition Program
Exceptional Employee Satisfaction Scores
Ample free parking with EV Charging Station
Amazing employee discount program on Pelican Products, Pelican branded apparel and gear
Employee referral program – get paid to work with your trusted network.
Prime location – minutes away from the beach!
Established reputable brand offering premium products – you’ll be proud to represent Pelican!
Company
Pelican Products, Inc.
Pelican Products, Inc.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
James 'JC' Curleigh
Chief Executive Officer
Kevin Miniard
Chief Operating Officer
Company data provided by crunchbase