Westpac New Zealand · 9 hours ago
Customer Service Representative - Papatoetoe
Branch, LA
Full-time
Onsite
Entry Level
2+ years expWestpac New Zealand is dedicated to creating a better future for its customers and communities. As a Customer Service Representative, you will be the first point of contact for customers, helping them navigate financial moments and providing solutions in a fast-paced environment.
BankingFinancial ServicesFinTechInsuranceVenture Capital
Responsibilities
Taking action now to create a better future — it’s why we show up every day
As a Customer Service Representative, you’ll be the first point of contact for our customers, helping them navigate life’s financial moments with care, confidence, and clarity
Whether it’s in person or through our virtual channels, you’ll be solving problems, offering reassurance, and making things simple
From online banking hiccups to card disputes and regulatory queries, you’ll work in a fast-paced environment where no two days are the same
Your ability to stay calm, think on your feet, and deliver a great experience will make all the difference
Qualification
Required
At least 2 years' experience in customer service and administration, ideally in banking or a related field
An understanding of financial services, including compliance and regulatory requirements
The ability to juggle multiple priorities in a dynamic, fast-moving environment
Comfort with digital platforms and the ability to guide customers through them
A knack for solving problems, staying composed under pressure, and adapting to changing needs
Preferred
A tertiary qualification in Business or Finance
Benefits
4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
Additional purchased leave options up to 4 weeks per year
Banking benefits, insurance discounts and superannuation scheme
Career growth – we promote internal capability; we have programmes that recognise star performers
Generous parental leave – and top up government paid parental leave
School holiday subsidy - help you balance work and family during school holiday
Environmental and community care programmes
Company
Westpac New Zealand
We’ve been helping New Zealanders find the right financial solutions to suit their lives since 1861.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Jeff Johnston
Head Of Engineering
Recent News
2025-09-26
MarketScreener
2025-06-10
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