DC Department of Human Resources · 1 week ago
Information Technology Specialist (Customer Support)
Washington, DC
Full-time
Onsite
Entry Level
1+ years expThe DC Department of Human Resources is looking for an Information Technology Specialist to support the D.C. Department of Corrections. The role involves installing, configuring, troubleshooting, and maintaining hardware and software, as well as providing technical support services to users within the agency.
AdviceB2BEducationEmploymentHuman ResourcesManagement Consulting
Responsibilities
Plans and delivers customer support services including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements
Responds to inquiries from customers, (emails and phone calls) seeking help with software or hardware related issues
Gathers incident information, troubleshoot, update, resolve or escalate to appropriate DOC IT or OCTO support groups to ensure groups to ensure compliance with DOC's policies
Improves the customer experience and satisfaction by providing accurate and meaningful analysis to customer satisfaction survey date and feedback
Diagnoses, resolves, and follows up on issues relating to various user concerns
Provides in person and remote support to resolve issues for users at the office or locations
Qualification
Required
Degree in computer science engineering information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, system or networks
Individuals must have related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail
Customer Service - Works with clients and customers
Oral Communication - Expresses information to individuals or groups effectively
Problem Solving - Identifies problems; determines accuracy and relevance of information
Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. To be creditable, one (1) year of specialized experience must be equivalent to the next lower grade in the normal line of progression
A valid driver's license with an acceptable record
Work is performed on an office and field settings within a correctional institution with and around inmates; adherence to institutional safety and prevention guidelines is required
Incumbent is subject to call up and /or recall at any time as deemed necessary to ensure safe and orderly operations required to work rotating shifts and weekends; and is subject to 24 hour on call status
A TB test will be required prior to entry on duty
Company
DC Department of Human Resources
At the District of Columbia’s Department of Human Resources, we believe that people are the heart of public service.
10001+ employees
H1B Sponsorship
DC Department of Human Resources has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (9)
2023 (2)
2022 (1)
2021 (2)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Absala Mengestab
Chief Information Officer
Kristina Savoy
Chief Learning Officer
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