Theory · 4 hours ago
Support Key Holder - Livermore
Livermore, CA
Full-time
Onsite
Mid Level
$21/hr - $22/hr
3+ years expTheory is a clothing brand focused on creating quality apparel that enhances the way people dress and live. The Support Key Holder role involves working with the store management team to achieve sales and inventory goals while ensuring a seamless operation between front and back of house. Responsibilities include supporting team motivation, maintaining superior shopping experiences, and managing inventory processes.
Retail
Hiring Manager
Citlalli Alvarez Martinez
Responsibilities
Demonstrate excellent knowledge of the product to support brand goals
Understand company tools, incentives & strategies to support meeting store sales goals
Familiar with product knowledge
Support back of house functions including stock organization, shipping/receiving, and supply orders per policy & procedures
Ensure all-inventory transactions are processed accurately and in a timely manner
Ensure effective communication between store/operations manager & other team members
Supports ways to keep the team motivated and engaged
Contribute new & innovative ideas to support meeting business goals
Participate in all training and development meetings
Coach and develop team on FOH/BOH policy and procedures
Provide consistent feedback for accountability to improve performance
Ensure all functions of the store/whse are maintained to support superior shopping-experiences
Assist in all areas of stock, shipping, receiving protocols/policies, procedures and all related processes inclusive of paperwork
Collaborate with store managers in areas of risk management, physical security, store cash control and inventory control
Support store physical inventories with partnership with store manager and operations team
Identify product concerns and communicate inventory needs to support the business goals
Comply with all point of sale register policy and procedures
Maintain and foster relationships within operations team to support inventory goals
Ensure the highest level of customer service to each and all individuals in the store
Collaborate with all team members to support a superior shopping experience
Uphold merchandise standards and maintain visual directive
Resolve client needs quickly and effectively, ensuring overall customer satisfaction
Be present on and off the floor as a Theory Brand Ambassador
Qualification
Required
3-4 years' prior work experience in a client-centric, sales, support, and/or back of house environment
Dynamic interpersonal and communication skills, both verbal and written
Independent work ethic, time management skills
Computer skills to operate point of sale system, experiences with teamwork is a plus
Company
Theory
Theory The latest news, collections and happenings.
501-1000 employees
H1B Sponsorship
Theory has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2023 (1)
2022 (4)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
D
Dinesh Tandon
Global CEO
Recent News
EIN Presswire
2025-12-16
Company data provided by crunchbase