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YMCA of Superior California · 16 hours ago

Member Service I

Woodland, CA

Part-time

Onsite

New Grad, Entry Level

$16.90/hr - $21/hr

YMCA of Superior California is dedicated to serving the community, and they are seeking a Member Service I to deliver excellent service to members and guests. The role involves promoting memberships, maintaining facility cleanliness, and building relationships with members to enhance their experience.

Non-profit Organization Management

Responsibilities

Delivers excellent service to all members, guests, and program participants

Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the facility

Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention

Interviews and/or tours prospective members; sells memberships

Builds relationships with members; helps members connect with one another and to the YMCA

Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues

Applies all YMCA policies dealing with member services

Handles retail item sales and towel service operations

Responsible for walking through facility regularly; assisting members, attending to any minor facility cleaning needs, reporting repairs, etc

All other duties as assigned by your supervisor

Qualification

CPR/AED CertificationFirst Aid CertificationCustomer Service ExperienceSales ExperienceBasic Computer KnowledgeConnect with Diverse BackgroundsInterpersonal SkillsProblem Solving Skills

Required

Delivers excellent service to all members, guests, and program participants

Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the facility

Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention

Interviews and/or tours prospective members; sells memberships

Builds relationships with members; helps members connect with one another and to the YMCA

Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues

Applies all YMCA policies dealing with member services

Handles retail item sales and towel service operations

Responsible for walking through facility regularly; assisting members, attending to any minor facility cleaning needs, reporting repairs, etc

All other duties as assigned by your supervisor

Certifications required within 30 days of hire CPR/AED, and First Aid

Excellent interpersonal and problem solving skills

Ability to connect with people of diverse backgrounds

Previous customer service, sales or related experience

Basic knowledge of computers

Benefits

Comprehensive health benefits - Medical, Dental, Vision for full-time employees - 60% YMCA covered medical benefits for full-time employees and their families

Retirement benefits - 10% employer contribution after completion of eligibility requirements

Employee Assistance Program for all employees that is available to help employees overcome emotional, family, or other personal problems; offers guidance on financial and legal issues; improves health and wellness, and much more.

CPR/First Aid Certification provided by YMCA

Use of YMCA of Superior California Fitness facilities, camps, and rental facilities

Paid time off benefits for part-time and full-time employees upon completion of eligibility requirements

Training and staff development for all employees