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Saronic Technologies · 10 hours ago

IT Technician (Austin)

Austin, TX

Full-time

Onsite

Mid Level

3+ years exp

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms. They are seeking a talented and organized IT Technician responsible for advanced technical support across various IT systems and networks, resolving technical issues, performing system maintenance, and ensuring the overall health of the IT infrastructure.

Artificial Intelligence (AI)ManufacturingMarine TechnologyMilitarySecurity

No H1B

U.S. Citizen Only

Responsibilities

Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices

Troubleshoot and resolve escalated technical issues, ensuring timely and effective solutions

Assist with network configurations, including routers, switches, firewalls, and VPNs

Perform routine system maintenance, including software updates, security patches, and backups

Administer and troubleshoot Active Directory, Office 365, and cloud-based services

Provide guidance and mentoring to Tier 1 technicians to enhance their technical skills and customer service

Document and track support tickets using a helpdesk management system, ensuring resolutions are well-documented

Maintain up-to-date knowledge of emerging IT trends and technologies to provide innovative solutions

Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades

Ensure adherence to security best practices, including data protection and access control

Work closely with cross-functional teams, including IT, sales, engineering, and product development, to ensure alignment on objectives and messaging

Qualification

Technical supportTroubleshootingNetworking fundamentalsWindows operating systemMacOS operating systemActive DirectoryOffice 365Cloud servicesCustomer servicePrioritizationIT certificationsHelpdesk management toolsCommunication skillsProblem-solvingAttention to detail

Required

Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)

3+ years of experience in a technical support or similar IT role

Proficiency in troubleshooting hardware, software, and networking issues

Experience with Windows and macOS operating systems, Active Directory, Office 365, and cloud services

Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, etc.)

Familiarity with ticketing systems and helpdesk management tools

Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users

Problem-solving mindset with attention to detail and a strong ability to prioritize tasks

IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus

Preferred

Familiarity with Department of Defense (DoD) or military industry projects

Knowledge of autonomous systems or maritime technology

Benefits

Medical Insurance: Comprehensive health insurance plans covering a range of services

Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care

Time Off: Generous PTO and Holidays

Parental Leave: Paid maternity and paternity leave to support new parents

Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses

Retirement Plan: 401(k) plan

Stock Options: Equity options to give employees a stake in the company’s success

Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage

Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline

Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office

Company

Saronic Technologies

Saronic is building cutting-edge unmanned surface vehicles that enable maritime security and domain awareness by combining best-in-class hardware, software and artificial intelligence into one scalable, fully integrated platform.

Founded in 2022

Austin, Texas, USA

1001-5000 employees