Pacific Service Credit Union · 12 hours ago
Teller/MSR
Livermore, CA, US
Full-time
Onsite
Entry Level
$19.47/hr - $29.33/hr
1+ years expPacific Service Credit Union is committed to strategic growth through trust, innovation, and operational excellence. The Teller/Member Service Representative (MSR) is responsible for performing teller transactions, assisting with account maintenance and account openings, and delivering exceptional member service to contribute to a positive Credit Union experience.
BankingCreditFinancial Services
Responsibilities
Provide exceptional service experiences to members, and potential members through professional, prompt, accurate and engaging interactions
Analyze members’ needs and recommend solutions using Pacific Service Credit Union’s products and services to strengthen their financial future while achieving established goals
Deliver excellent service while assisting members and non-members with common banking transactions including withdrawals, transfers, payments, and basic account maintenance
Build lasting relationships with members by maintaining trust and demonstrating strong interpersonal and communication skills
Open basic accounts and process loan applications for new and existing members
Support members’ financial health through follow-ups, both in person and remotely, including outbound calls
Promote the Pacific Service Credit Union brand by participating in business and community development efforts, including community and corporate events
Perform daily reconciliation and balancing of an individual cash drawer
Execute basic IRA transactions using the appropriate forms, process deposits and withdrawals, and respond to basic IRA questions
Assist branch management with reconciliation and balancing of the vault, cash recycler, and ATM
Identify and recommend opportunities to streamline and improve work processes, while embracing evolving technology and tools to support members
Understand and comply with all applicable federal and state laws and banking regulations, including the Bank Secrecy Act (BSA), OFAC, and anti-money laundering, as well as Pacific Service Credit Union policies and procedures
Provide back-up and support to manager, as directed
Performs special projects and other responsibilities, as directed
Qualification
Required
High School diploma or equivalent, required
Minimum of one year of experience in customer service, required
Demonstrated effective communication skills, with the ability to manage challenging member interactions and public-facing situations
Ability to engage confidently with members to discuss financial goals and recommend appropriate products and services
Proficiency in basic accounting functions, including strong arithmetic skills
Cash-handling experience, including daily reconciliation and balancing of a cash drawer
Utilize a keyboard, 10-key calculator, and all other general office equipment efficiently
Excellent oral and written communication skills required
Must be proficient in computer programs (e.g., Microsoft Office Suite)
Preferred
Excited about the opportunity to help people, face-to-face
Company
Pacific Service Credit Union
Pacific Service Credit Union is a financial institution that serves the region with banking and other financial services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
David Kato
Executive Vice President/CFO
Michelle Shelor
SVP/Chief Operating Officer
Recent News
2025-09-22
2025-07-16
2025-03-27
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