Apply on Employer Site

Forklifts Group · 13 hours ago

Warehouse Systems Product Support Manager

Glendale, AZ

Full-time

Onsite

Mid, Senior Level

$100K/yr - $120K/yr

5+ years exp

Forklifts Group is a family-owned company that values positivity and teamwork. The Warehouse Product Support Manager oversees product support operations at the branch level, ensuring that warehouse operations meet customer expectations and drive efficient, profitable operations.

ManufacturingRentalRetail

Responsibilities

Oversee Parts Inventory Management Maintain accurate stock levels for dock and door parts, ensuring timely replenishment and minimizing downtime

Coordinate Service Operations Schedule and manage service technicians for dock and door maintenance and repairs, ensuring compliance with safety and quality standards

Vendor and Supplier Relations Negotiate pricing, lead times, and service agreements with suppliers to optimize cost and availability

Process Improvement Implement best practices for warehouse efficiency, including streamlined parts handling and service workflows

Budget and Cost Control Monitor expenses related to parts and service operations, ensuring adherence to budget targets

Team Leadership Train, mentor, and supervise warehouse staff and service technicians to maintain high performance and safety standards

Compliance and Safety Ensure all operations comply with OSHA regulations and company safety policies

Customer Service Support Act as a liaison for internal and external customers, resolving issues related to dock and door parts and service promptly

Qualification

DockDoor systemsWarehouse operationsInventory controlBudget managementVendor negotiationSafety complianceCustomer serviceTeam developmentLeadership skillsOrganizational skills