System Administrator - IT Service Desk jobs in United States
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Zachary Piper Solutions · 13 hours ago

System Administrator - IT Service Desk

positionGlynco, GA
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$100K/yr - $120K/yr
date5+ years exp

Zachary Piper Solutions is seeking an IT Service Desk Ticket System Administrator to work onsite in Glynco, GA. The role involves administering, configuring, and optimizing the enterprise ITSM environment to ensure reliable service desk operations and compliance with federal standards.

GovernmentInformation ServicesInformation TechnologySoftware
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Growth OpportunitiesbadNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote

Responsibilities

Administer and maintain the enterprise IT Service Management (ITSM) system for optimal performance
Configure ticketing workflows, forms, dashboards, automations, and integrations
Support Ivanti Service Manager, Ivanti Voice, Ivanti Asset Manager, and Ivanti Change Management modules
Develop and maintain database schemas ensuring data integrity and quality
Perform system testing, troubleshooting, and root-cause analysis for ITSM-related issues
Collaborate with cross-functional teams to translate business requirements into system configurations
Maintain documentation for system architecture, configuration changes, and SOPs

Qualification

Ivanti productsITSM managementDatabase designWorkflow automationRoot-cause analysisTroubleshootingSystem testingDocumentation

Required

5+ years of hands-on systems administration experience
Expertise in Ivanti products (Service Manager, Voice, Asset Manager, Change Management)
Strong knowledge of database design, schema development, and structured data management
Experience managing ITSM workflows, integrations, reporting, and automation rules
Ability to analyze system logs, database relationships, and reporting structures
Must be able to obtain and maintain a Public Trust clearance

Benefits

Cigna Medical
Dental
Vision
401K
PTO
Sick Leave if required by law
Holidays

Company

Zachary Piper Solutions

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Zachary Piper Solutions is an IT company providing government contracting solutions in support of the nation’s Intelligence Community.
dateFounded in 2011
location
Mclean, Virginia, USA
people-size201-500 employees
web-link
http://zacharypiper.com/

Funding

Current Stage
Growth Stage
Total Funding
$3M
2018-02-22Series Unknown· $1.3M
2014-04-10Series Unknown· $1.7M

Leadership Team

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Christopher Stroud
Partner Outreach & Engagements
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Justin Jordan
Founder and Chairman
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Company data provided by crunchbase