Abby Care ยท 2 days ago
Benefits Manager
San Francisco, CA
Full-time
Hybrid
Mid, Senior Level
$110K/yr - $150K/yr
7+ years expAbby Care is a company dedicated to addressing the challenges of family caregiving through a tech-powered platform. They are seeking a Benefits Manager to build and lead their benefits function during a critical phase of hypergrowth, focusing on program design, compliance, and employee experience.
Child CareHealth CareHome Health Care
Responsibilities
Scale Systems and Processes: You will assess our current landscape and lead the charge on streamlining, consolidation, and sustainable program design. You will architect a thoughtful benefits infrastructure that reduces manual work and prepares us well for hypergrowth and enterprise complexity
Program Design and Optimization: You will drive the strategy for a competitive and sustainable benefits portfolio. You will leverage economies of scale to manage costs effectively, ensuring our offerings are attractive to top talent while remaining financially thoughtful and accessible for our caregivers
Total Workforce Administration: Manage end-to-end benefits operations for our diverse workforce. You will own the daily execution and data integrity across our various platforms, ensuring seamless and accurate coverage for both HQ employees and caregivers
Employee Experience and Support: Serve as the primary trusted resource for benefits inquiries. You will deliver high-touch, empathetic service to our team, ensuring caregivers and corporate employees alike feel supported and informed about their coverage
Leave of Absence Management: Oversee the full lifecycle of leaves in partnership with our external vendors. You will ensure smooth coordination between Payroll and People Ops to deliver a compliant, accurate, and compassionate experience
Regulatory Compliance and Strategy: Own the benefits compliance landscape for our multi-state, multi-EIN footprint. You will ensure all programs adhere to federal, state, and local regulations (including ERISA, ACA, and San Francisco HCSO) while managing specific benefits-related complexities, including overseeing rigorous ACA lookback reporting and non-discrimination testing to ensure our tiered benefit structures remain compliant at scale
Audit and Financial Partnership: Serve as the lead for benefits audits and reporting. You will partner with Finance to ensure accurate filings (e.g., Form 5500s) and maintain impeccable data hygiene to support financial rigor
Cross-Functional Collaboration: Partner closely with key stakeholders, including Finance, Legal, and Operations, to ensure a cohesive and compliant approach to our benefits strategy. You will drive alignment across teams, for example - working with Finance on budget and renewals, Legal on risk, and Ops leadership to ensure our programs practically support our caregiver teams. You will surface risks early and influence decision-making to gain stakeholder buy-in for strategic changes
Change Management and benefits education: Own the end-to-end communication strategy for our entire benefits lifecycle. You will translate benefits concepts into clear, accessible language, driving benefits literacy and engagement across our diverse workforce. From new hire onboarding to ad-hoc updates, you will ensure our caregivers and corporate team alike understand the full value and utility of their coverage
Team Leadership: You will architect and lead our Benefits function, hiring and developing a high-performing team to support our growth. You will set the standard for operational excellence, mentoring your team to deliver phenomenal support to our employees
Qualification
Required
7+ years of progressive benefits experience, with at least 2+ years in a management or lead role
Experience in a high-growth startup environment and/or a complex healthcare organization where processes had to be built or rebuilt
Managed benefits for a mixed workforce that includes salaried exempt employees and a large volume of hourly/non-exempt workers
Understanding of the operational and compliance nuances of variable-hour employees (e.g., ACA lookback measurement periods)
Deep, practical knowledge of federal, state, and local regulations (ERISA, HIPAA, COBRA, SF HCSO)
Successfully managed non-discrimination testing and annual audits (Form 5500s) for complex plan structures
Proficient in modern HRIS and Benefits platforms (e.g., Rippling, ADP, UKG, Workday, etc.)
Comfortable navigating backend configurations and carrier integrations
Comfortable working in the 'gray.'
Ability to execute a manual process today while designing the automated solution for tomorrow
Strong business judgment to data
Ability to manipulate data in Excel/Google Sheets to model costs, audit enrollments across multiple EINs, and track eligibility
Clear, compassionate communicator
Ability to explain complex insurance concepts to a caregiver on a help ticket just as effectively as presenting strategy to the Executive Team
Experience holding brokers and carriers accountable
Negotiated renewals and managed relationships with major vendors and carriers to drive performance and value
Thrive in a cloud-native environment
Highly proficient in Slack and Google Workspace (G Suite)
Comfortable navigating multiple SaaS platforms simultaneously
Preferred
Experience migrating benefits platforms (e.g., moving from mid-market tool to an enterprise system like Workday)
Company
Abby Care
Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase