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National Car Rental · 1 day ago

Customer Service Agent- ATL- Atlanta Airport

Atlanta, GA

Full-time

Onsite

Entry Level

$17.50/hr - $19.50/hr

1+ years exp

National Car Rental is part of Enterprise Mobility, a leading automotive rental and leasing company in North America. They are seeking a Customer Service Agent to provide superior service during the rental car process, ensuring a friendly and efficient experience for customers.

LeisureRentalTransportation

No H1B

Responsibilities

Greets and answers customer questions and provides assistance based on each customer’s needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both

Identifies and attends to the customer by name, verifies rental agreement and reservation

Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes

Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty

Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction

Provides all customers with undivided attention while assisting them

Prepares all rental and return documents accurately and completely

Offers all customers assistance with directions, maps, local area information and appropriate service information

Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges

Ensures that the return date and time on the rental agreement is accurate

Reviews all charges at the time of vehicle return

Prepares the Rental Agreement Folder with all required information

Answers the telephone in a friendly, helpful and prompt manner

Maintains the appearance of the rental counters and customer areas to present a neat and orderly image

Ensures that the counter is stocked with appropriate supplies to provide smooth and effective counter service, and maintains work area in a safe and clean condition

Assists customers within the queue to minimize any wait time and provide the most efficient service possible

Seek to improve job performance through self-assessment, skill development, training and goal setting

Maintain a regular and reliable level of attendance and punctuality

Perform miscellaneous job-related duties as assigned