Oracle · 11 hours ago
Technical Account Manager (Specialist)
United States
Full-time
Remote
Senior Level, Lead/Staff
$41.83/hr - $85.63/hr
8+ years expOracle is a world leader in cloud solutions, dedicated to innovation and customer success. The Technical Account Manager Specialist acts as a trusted advisor for complex customer accounts, delivering optimal business and technical solutions while driving project execution and service adoption.
Data GovernanceData ManagementEnterprise SoftwareInformation TechnologySaaSSoftware
Responsibilities
Serve as the main point of contact for highly complex contracts, providing expert guidance on business processes, product/service functionality, and/or implementation activities
Maintain strong customer relationships, communicating with senior leadership and key stakeholders to ensure satisfaction and alignment with service delivery objectives
Proactively educate and advise customers on leveraging Oracle products and services for maximum value, including guiding customers through business process transformation and cloud adoption initiatives
Lead account planning, contract renewal, and solution roadmap development; ensure up-to-date management of customer account information and contractual agreements
Translate customer business requirements into effective solutions across Oracle’s product set (Fusion, OCI, on-prem, SaaS, IaaS, PaaS)
Guide customers in the optimal use and health of Oracle investments, providing deployment guidance and technical recommendations for project delivery and cloud migration
Conduct fit-gap analyses, validate technology assumptions, and develop transition roadmaps to meet customer needs
Lead the review, development, and execution of technical delivery plans, collaborating with product, support, and implementation teams to ensure project success across the SDLC (Software Development Lifecycle)
Serve as an escalation point for advanced issues, leading efforts to resolve critical incidents and prevent future challenges through data-driven root cause analysis
Anticipate and address potential crises or concerns; connect and escalate high-impact issues to relevant teams as appropriate
Mentor others in advanced problem-solving techniques and innovative methodologies
Drive adoption of innovative solutions and best practices by collaborating across teams and lines of business
Contribute thought leadership to the organization, staying abreast of emerging technologies, industry standards, and integrating them into existing workflows
Lead continuous improvement initiatives and develop metrics to measure and enhance the effectiveness of solutions and services delivered
Influence and align cross-functional leaders and teams to achieve strategic objectives and drive organizational success
Foster partnerships with customers, internal teams, and third-party partners, actively seeking diverse perspectives and promoting inclusivity
Mentor team members, contributing to talent development and organizational growth
Qualification
Required
Bachelor's degree in Computer Science or related field, or equivalent combination of education and experience
Minimum 8 years in the IT industry, with at least 5 years of demonstrated experience in OCI and related Oracle Cloud verticals (HCM, ERP, SCM, Sales Cloud, EPM)
Extensive experience in technical solution development, business process design, SDLC, and account management within large enterprises or service providers
Excellent analytical, communication, and organizational skills; able to articulate complex solutions to both technical and business audiences
Demonstrated ability to develop technology roadmaps, lead cross-functional teams, and build strong relationships with senior business leaders
Experience with IaaS, PaaS to SaaS integration frameworks and underlying relational databases
Strong understanding of CSS Service Portfolio (Cloud and On-prem)
Willingness to travel up to 25% as needed
Benefits
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
Company
Oracle
Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.
10001+ employees
H1B Sponsorship
Oracle has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1271)
2024 (846)
2023 (995)
2022 (1192)
2021 (985)
2020 (755)
Funding
Current Stage
Public CompanyTotal Funding
$25.75BKey Investors
Sequoia Capital
2025-09-24Post Ipo Debt· $18B
2025-02-03Post Ipo Debt· $7.75B
1986-03-12IPO
Leadership Team
Esteban Rubens
Healthcare Field CTO
G
Gerard Warrens
Field CTO, Business Strategy and Transformative Technologies
Recent News
2026-01-13
2026-01-13
2026-01-12
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