Apply on Employer Site

Business of Home · 18 hours ago

Production & Client Account Coordinator

Los Angeles, CA

Full-time

Onsite

Entry, Mid Level

$100K/yr - $150K/yr

2+ years exp

Marc Phillips Decorative Rugs is seeking a Production & Client Account Coordinator to join their Los Angeles Showroom team. This role focuses on facilitating client projects with an emphasis on production coordination and ensuring a seamless client experience from design consultation through delivery.

Digital MediaFurnitureHome DecorInterior Design

Responsibilities

Build and maintain strong relationships with clients and the design community as the primary point of contact throughout the production process

Conduct showroom appointments and consultations to guide clients through rug selections and customization options that meet their project briefs

Support the Sales Director and Team with quotes, sampling coordination, order entry, and client follow-up

Work closely with assigned independent representatives, providing timely communication, production updates, and management of their project pipeline

Answer phone calls to assist clients directly or route inquiries to the appropriate team member to ensure prompt and professional service

Collaborate with internal departments to ensure accuracy of specifications, timelines, and timely project completion

Manage custom and in-stock rug orders from order confirmation through production, shipping, and delivery

Maintain accurate CRM records, order details, and project tracking using Salesforce

Provide showroom support including greeting clients, coordinating samples and shipments, and general administrative tasks

Uphold the Marc Phillips standard of excellence through proactive communication, attention to detail, and team collaboration

Qualification

Account managementProduction coordinationClient servicesSalesforceMS OfficeInterpersonal skillsCommunication skillsTime managementAttention to detailTeam player

Required

2–5 years of experience in account management, production coordination, or client services within the interior design, luxury furnishings, or textiles industry

Strong interpersonal and communication skills with a client-centered, solutions-oriented approach

Highly organized with excellent follow-up, time management, and attention to detail

Ability to manage multiple projects simultaneously while tracking changing priorities and deadlines

Working knowledge of rug construction, materials, color, and customization nuances is a strong plus

Proficiency in MS Office and familiarity with Mac OS; experience with CRM systems such as Salesforce strongly preferred

Team player with a positive attitude