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Nicklaus Children's Health System · 10 hours ago

Rehab Clinical Operations Coordinator (Full Time, Days)

Miami, FL

Full-time

Onsite

New Grad, Entry Level

Nicklaus Children's Health System is dedicated to providing comprehensive healthcare services, and they are seeking a Rehab Clinical Operations Coordinator. This role involves assisting with patient care operations, managing communication with patients and caregivers, and ensuring the rehabilitation department's daily operations run smoothly.

Health CareHospital

Responsibilities

Assists with communication to patients and caregivers with explaining process for evaluation and treatment

Faxes/mails/receives and monitors Plan of Care “POC” for evaluations, re-evaluation, and additional treatment

Responsible for tracking, logging, and following-up on POCs with doctors’ offices and/or patients/caregivers

Monitors & assists with patient transfers including queue management, review of records, collaboration with patient access & clinical team, & responding to request (approval or denial of transfer)

Responsible for daily charge reconciliation including daily review, monitoring, and follow-up to address any misses or corrections

Responsible for collecting, organizing, and scanning of patient documents into the EMR while following HIM requirements

Responsible for following the discharge process of patients accounts

Supports in confirming patient appointments and handles any follow up questions in an effort to minimize patient no-shows

Supports PEDS scheduling via CRM (or comparable tool) and same day rescheduling changes

Coordinates care and supports billing process of Early Steps patients through communication with Early Steps, Pre-Access, and Clinical team and adheres to Early Steps requirements based on region requirements and standard works

Assists Clinical Team with patient care activities as directed

Ensures that clean sweeps are completed and submitted accordingly to hospital requirements

Follows procedures in maintaining environment of care of designated equipment and keeps treatment area clean, organized, and orderly

Orders and ensures rooms are properly stocked with linen for patient care

Ensures/maintains cleanliness of assigned areas and equipment; maintains equipment/cleaning logs as per cleaning guidelines. F: Daily/ T: 2 hours R:

Reports unsafe equipment or conditions to leaders or Operations Team upon discovery. Assists in recovery and ordering new equipment. Follows process for corrective action

Monitors inventory and ensures adequate stock for both treatment and office supplies

Supports other centers as needed to ensure rehab operations continue

Ensures that standard work is followed to ensure success of daily operations

Qualification

CPR AED certificationCustomer service experienceHealthcare experienceSpanish proficiencyBasic mechanical skillsOutlookWordExcelPowerPointTake directionCalm under stressOrganizational skills