RICOH COLOMBIA · 1 day ago
Engineer II, Systems
Lawrenceville, GA
Full-time
Onsite
Mid Level
3+ years expRicoh is an integrated solutions provider and partner that connects people and technology. The Engineer II, Systems provides advanced level operational support for Wintel servers running multi-tier applications and is responsible for resolving user issues and supporting infrastructure systems.
Information Technology & Services
Responsibilities
Complete special projects as assigned by management
Resolves end user and application owner issues utilizing Service Now
Monitors, installs, upgrades, patches and resolves advanced hardware and OS issues on Wintel servers
Completes special projects with an advanced knowledge of company & organization policies, practices and procedures
Provides advanced customer support by resolving end user and application owner trouble tickets
Provides advanced support for infrastructure systems (BIG-IP, WebWasher, monitoring, backups, LAN)
Other duties as assigned
Qualification
Required
Requires technical degree, certification or equivalent experience
Requires minimum of 3 years of experience with Microsoft operating systems
Requires knowledge of TCP/IP protocol and knowledge of networking hardware and software, diagnosis, configuration and installations
Must have a proven track record of progressive human resource experience at a manager level
Must have a proven track record of relationship building with both internal and external customers
Experienced in setting goals by defining and prioritizing specific, realistic objectives
Ability to handle employee conflicts and differences by interpreting verbal/ non-verbal behavior, detecting perceptions and needs of employees, understanding and valuing employee differences
Demonstrated business acumen and the ability to understand business strategy and goals
Requires working knowledge of MS Office and HRIS systems
Requires comprehensive understanding of LAN/WAN network topology, knowledge of Broadcom VMWare ESXi, and advanced Windows Admin support experience and hands-on expertise in hardware/software
Benefits
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Company
RICOH COLOMBIA
Ricoh es una compañía global de información y tecnología construyendo sobre la base de nuestro legado de innovación en un nuevo mundo del trabajo.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase