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Blackbird Health · 1 day ago

Care Navigator - Remote

United States

Full-time

Remote

Entry Level

$21/hr - $24/hr

1+ years exp

Blackbird Health is a clinician-founded organization dedicated to providing mental health services for children and young adults. The Care Navigator plays a crucial role in establishing trusting relationships with families, guiding them through the intake process, and ensuring efficient administrative support for the clinical team.

Health CareInformation TechnologyMedicalWellness

Responsibilities

Build Trusting Relationships: Be the welcoming voice of Blackbird, connecting with new families to understand their needs and guide them through our intake process. You’ll be their go-to person for questions, setting the stage for a positive care experience

Solve Problems with Tenacity: Navigate the complexities of healthcare with keen attention to detail, a “why?” mindset, and a relentless drive to get things right. Our Navigators ensure all details are handled correctly so nothing falls through the cracks

Enable the Care Journey: Handle the crucial administrative work that makes everything else possible. You’ll manage patient communications, scheduling, collecting and organizing all necessary paperwork, and ultimately ensuring a seamless, efficient process for both the family and our team

Contribute to a Mission-Driven Team: You'll collaborate with a compassionate and intelligent team, working in a hybrid model (at least 3 days/week in our Doylestown office) to ensure our services run smoothly and our patients get the care they need

Qualification

Electronic Health Records (EHR)Patient Engagement PlatformsCustomer Service ExperienceBehavioral Health ExperienceBuilding RapportProblem SolvingOrganizational SkillsAttention to Detail