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Royal Credit Union · 4 days ago

Member Account Representative - Menomonie North (36 hours)

Menomonie, WI

Part-time

Onsite

New Grad, Entry Level

$17.41/hr - $19.49/hr

Royal Credit Union is looking for caring, energetic team members who want to create a positive impact in the lives of our Members. As a Member Account Representative, you will assist Members with transactions, open new accounts, and offer financial solutions tailored to their needs while providing exceptional customer service.

BankingCreditFinanceFinancial ServicesMortgageNon Profit

Growth Opportunities

Responsibilities

Promptly welcoming Members and others to the office

Accurately processing Member transactions as requested

Opening new accounts, unsecured loans, credit cards and kwik cash loans

Actively building relationships by meeting Member needs with Royal’s products and services

Providing electronic service demonstrations and resolving any Member inquiries in an efficient, accurate, and friendly manner

Supporting NPS (Net Promoter Score) initiatives in the office by providing exceptional service

Qualification

Customer serviceFinancial services knowledgeCommunication skillsOrganizational skillsTime managementData entryMicrosoft OfficeLearning new technologiesTeamworkAttention to detail

Required

High School Diploma or Equivalent

Have a working knowledge of financial services and identify solutions to meet financial needs for both existing and prospective Members

Demonstrate a strong sense of customer service, strong written and verbal communication skills, and strong interviewing and listening skills. Able to explain and present to Members

Exhibit good organizational skills, excellent time management, strong listening skills, and the ability to produce accurate and high-quality materials, data entry, and transactions

Readily learns new technologies, uses Royal's digital solutions on different technology devices (e.g., tablets, smartphones, PCs, etc.), and a basic understanding of all Microsoft Office products

Work productively in a team environment with high levels of interruption, perform routine and repetitive tasks, and pay meticulous attention to detail