Commvault · 11 hours ago
Support Intern (Remote - USA)
United States
Internship
Remote
Intern
$40K/yr - $119K/yr
Start in 2026 SpringCommvault is a leader in cyber resilience, empowering customers to recover from cyberattacks. They are seeking a motivated intern to join their Customer Support Automation team, providing hands-on experience in implementing automation solutions to enhance support efficiency.
Data ManagementInformation TechnologySoftware
Responsibilities
Chatbots: Implement chatbots on websites or messaging platforms to handle common inquiries 24/7, answer FAQs, guide users, and escalate issues when necessary
Email Automation: Set up auto-responses for common questions and create templates for frequent issues to speed up response times
Ticketing Systems: Utilize a ticketing system that automatically categorizes and prioritizes incoming support requests, ensuring urgent issues are addressed promptly
Knowledge Base: Develop a comprehensive knowledge base or FAQ section to empower customers to find answers independently and reduce incoming requests
Workflow Automation: Implement tools to route tickets to appropriate support agents based on predefined criteria for efficient handling
Follow-Up Reminders: Set automated follow-up reminders for unresolved tickets to ensure timely responses and maintain customer engagement
Analytics and Reporting: Use analytics tools to track support performance metrics, identify areas for improvement, and automate reporting processes
Qualification
Required
Strong communication skills
Customer-focused mindset
Ability to multitask and prioritize
Familiarity with CRM software is a plus
Must be available to work from Tuesday, May 26th until Friday, August 7th
Company
Commvault
Commvault is a cyber resilience platform built for recovery and protection against threats.
Founded in 1996
1001-5000 employees
H1B Sponsorship
Commvault has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (49)
2024 (39)
2023 (42)
2022 (77)
2021 (80)
2020 (93)
Funding
Current Stage
Public CompanyTotal Funding
$900M2025-09-02Post Ipo Debt· $900M
2006-09-22IPO
2000-03-14Series A
Leadership Team
Sanjay Mirchandani
CEO
Darren Thomson
Vice-President & Chief Technology Officer (Field), EMEA Region
Recent News
2026-01-07
2025-12-22
LogisticsGulf
2025-12-22
Company data provided by crunchbase