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Ricoh USA, Inc. · 5 days ago

Copier Field Service Technician

Lawrenceville, GA, United States

Full-time

Onsite

Mid Level

Ricoh USA, Inc. is an integrated solutions provider that empowers digital workplaces. The Copier Field Service Technician role involves providing advanced technical support, maintenance, and repair for a variety of company products and services while managing customer relationships and workload effectively.

ConsultingDocument PreparationInformation Technology

H1B Sponsor Likely

Responsibilities

Perform advanced solution services including configuring, installing, troubleshooting, networking, maintaining, and training on a wide range of products and services

Act as a consultant and strategic professional by resolving complex and repetitive product issues

Lead technical problem-solving efforts and share best practices; instruct others on processes and demonstrate leadership in complex situations

Proactively identify volume-building opportunities that increase utilization of Ricoh equipment, supplies, and services

Assemble, adjust, maintain, and share expertise on products and equipment according to specifications and relevant documentation

Understand and promote Ricoh support functions and offerings while anticipating and managing customer needs

Manage personal time and schedule effectively; assist others in coordinating multi-solution schedules

Build and maintain productive, professional relationships with customers and Ricoh personnel to support overall team success

Execute all workload management and call-handling procedures in compliance with current field call management requirements

Deliver a full range of services including customer training, equipment and workflow observation, and solution presentations to improve operational methods

Maintain a full workload while meeting response times, repair times, quality objectives, and cost-control metrics

Comply with all company policies and complete administrative tasks accurately and on time

Perform assigned administrative duties, including maintaining required logs, processes, and reports

Accurately record all time and activity using approved tracking systems

Maintain assigned 'car stock' and/or customer on-site inventory as required

Achieve expected productivity levels based on assigned workload and experience level

Actively participate in Ricoh Extra Value program opportunities (e.g., CS212) and bill accordingly

Perform other duties as assigned

Qualification

Advanced technology skillsTroubleshootingNetworkingElectronicsMechanicsPrinting softwareCustomer serviceTime managementProblem-solving

Required

Valid state driver's license and minimum auto insurance coverage per Ricoh policy

High school diploma required

Must meet the requirements outlined in the Technology Services Training Role Inventory and Certification Program for the assigned role

Preferred

Coursework or experience in computers, electronics, mechanics, basic networking, connectivity, and printing software

Benefits

Choose from a broad selection of medical, dental, life, and disability insurance options.

Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

Augment your education with team member tuition assistance programs.

Enjoy paid vacation time and paid holidays annually.

Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Company

Ricoh USA, Inc.

Glassdoor3.6

At Ricoh, we bring people, processes, and technology together to make information work for you.

Founded in 1962

Malvern, Pennsylvania, USA

10001+ employees

https://www.ricoh-usa.com

H1B Sponsorship

Ricoh USA, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (16)

2024 (8)

2023 (7)

2022 (16)

2021 (13)

2020 (4)