Apply on Employer Site

FETCO® · 1 week ago

Senior Voice & Routing Engineer

Cincinnati,OH,US

Full-time

Onsite

Mid, Senior Level

4+ years exp

FETCO® is a company driven by shared goals and a dedication to excellence, seeking a Senior Voice & Routing Engineer to enhance their core voice network infrastructures. The role involves designing, implementing, and maintaining voice network products, providing technical support, and mentoring team members to ensure high-quality communication services.

Food and BeverageManufacturing

Responsibilities

Support and promote Powernet’s mission, values, and guiding principles

Serve as an escalation point for Telco NOC technicians, providing advanced troubleshooting and resolution for customer voice and SIP-related issues

Create and maintain training materials and process documentation to enhance NOC knowledge and improve first-call resolution rates

Assist in pre-sales engineering to support sales opportunities with technical expertise

Design, test, and implement new voice network products, features, and integrations

Install, configure, and optimize voice hardware and software across Powernet’s data centers (may include occasional travel)

Perform trunk provisioning, SIP turn-ups, and end-to-end call flow testing

Administer and maintain Class 4/5 softswitches, session border controllers (SBCs), and related systems

Develop and execute Methods of Procedure (MOPs) for maintenance, upgrades, and deployment

Mentor and train Voice Engineers and NOC personnel to ensure operational consistency and skill development

Collaborate with cross-functional teams to drive service reliability, efficiency, and innovation

Qualification

Class 4/5 softswitchSIP protocolSession Border ControllersVoIP protocolsIP networkingWiresharkLinux administrationCollaboration skillsDocumentation skillsMentoring skills