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Trilogy · 9 hours ago

Team Leader (ACT Juniper)

Chicago, IL

Full-time

Onsite

Mid, Senior Level

$72K/yr - $75K/yr

2+ years exp

Trilogy is a company focused on providing community support services, and they are seeking a Team Leader to oversee the Community Support Team. The Team Leader will be responsible for supervising team members, ensuring quality client-centered services, and coordinating care for clients with severe mental illness and substance abuse issues.

CommunitiesHealth CareMental HealthNon Profit

Responsibilities

Complete weekly supervision with employees to provide feedback and follow-up on employee duties and responsibilities

Assess team’s morale and continue to work towards keeping employee and team culture positive

Model a client-centered, recovery-oriented approach to services that includes the use of evidenced based practices, i.e. trauma informed care, motivational interviewing, and harm reduction techniques

Coordinate care with interdisciplinary staff and family members to ensure continuity of care for clients

Recognize and act on opportunities to move clients to appropriate levels of care; provide referrals to additional services as indicated

Track capacity for the team to ensure that staff to client ratios are at appropriate numbers

Assess client’s personal, medical, emotional, social, and environmental situation through home, community, and office visits

Assist clients in identifying signs and symptoms of de-compensation and need for hospitalization. Work collaboratively with clients to identify coping skills to assist in managing symptoms and stressors experienced

Support team members with crisis interventions such as petitioning and wellness checks

Support team members in working to assist clients in learning and improving independent living skills, applying for entitlements, accompanying clients to important appointments in the community and providing support with issues related to housing, substance use, budgeting, medical issues, social support, and medication

Model effective communication within the team model for a multi-disciplinary approach to client care

Assist the team with scheduling daily to ensure that all clients that need to be seen are on the schedule and assist with seeing clients as needed

Run regularly scheduled team meetings and convey information/changes that are coming from management to the team

Assist with hiring, onboarding new employees and ongoing training of staff to provide quality services to clients

Monitor employees’ direct service hours and ensures that direct reports and the team are meeting direct service targets

Monitor client charts and staff’s time management to ensure all documentation is complete and on time (IM-CANs, notes, etc …)

Monitor Relias Trainings to ensure staff are compliant with annual trainings

Provide services to clients in the community when needed

Be familiar with authorization processes for level of care and ensure timely responses to insurance issues that arise

Work with the Financial Services Department to finalize client’s rental payments, submit client budgets and BMFs which includes making adjustments as needed

Monitor team expenditures of client assistance and client loan funds

Perform other related duties and/or projects as assigned