Paragon Hotel Company · 1 week ago
Guest Service Representative
Anderson, SC
Full-time
Onsite
Entry Level
1+ years expParagon Hotel Company is dedicated to enhancing guest experiences, and they are seeking a Guest Service Representative to provide efficient and courteous service. The role involves greeting and registering guests, promoting hotel services, and ensuring guest satisfaction while adhering to hotel standards.
HospitalityHotelTravel
Responsibilities
Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible
Promote and sell services/amenities of the hotel
Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products
Be aware of potential sales leads and contacts through guest interaction. Report information to the appropriate individual
Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas
Check all credit cards for validity before the end of the shift
Learn and utilize PMS, if applicable
Ensure all cash, check, and miscellaneous departments are in balance at shifts end
Adheres to hotel policies regarding the use of cash banks, drop/deposit logs, etc
Assist in other areas: cleanliness of property wherever assistance is needed for guest satisfaction
Help maintain a clean and professional lobby, dining area: dusting, vacuuming, cleaning tables, etc
Have a thorough working knowledge of emergency procedures
Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately
Report any unusual occurrences or requests to the manager
Maintains a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working climate
Where applicable, follow approved laundry procedures; ensure understanding of operation of washers and dryers. Assist with folding linen according to proper standards
Utilize Service Recovery Log and other necessary communication logs from shift to shift
Meets and exceeds guest expectations by providing service and teamwork
Other duties as assigned or as indicated on letter of offer
Qualification
Required
1+ years of experience in customer service at a branded hotel preferred
High School diploma or equivalent of the same
Must display professionalism and have characteristics of honesty and trustworthiness
Must have excellent attendance and be punctual
Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating
Must be able to stand for eight hours, bend, stretch, and reach
Work schedule varies and may include occasionally working on Holidays, weekends, and evenings. Long hours sometimes required
Must be able to push or pull 60 pounds and lift and/or carry 30 pounds
Knowledgeable in: Entire property, staff services, hours of operation, type of rooms, locations, rates, and discounts
Knowledgeable in: Frequent Stay Program
Knowledgeable in: Reservations procedures including cancellations and 'walking' guest
Knowledgeable in: Phone etiquette and answering procedures
Knowledgeable in: Be able to answer inquiries of local shopping, dining, entertainment, and travel directions
Knowledgeable in: Daily hotel operations, check daily events, bulletin boards, and be up to date on changes, new procedures, and events
Knowledgeable in: Manager on Duty functions when necessary or as scheduled
Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment, and make change
Multi task, detail oriented, remain service centric
Communicate with guests, co-workers, receiving and transmitting mail, phone and written messages and relay pertinent information using log books
Manage time effectively
Assist with guest issues with professionalism maintaining hospitable attitude
Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible
Promote and sell services/amenities of the hotel
Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products
Be aware of potential sales leads and contacts through guest interaction. Report information to the appropriate individual
Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas
Check all credit cards for validity before the end of the shift
Learn and utilize PMS, if applicable
Ensure all cash, check, and miscellaneous departments are in balance at shifts end
Adheres to hotel policies regarding the use of cash banks, drop/deposit logs, etc
Assist in other areas: cleanliness of property wherever assistance is needed for guest satisfaction
Help maintain a clean and professional lobby, dining area: dusting, vacuuming, cleaning tables, etc
Have a thorough working knowledge of emergency procedures
Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately
Report any unusual occurrences or requests to the manager
Maintains a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working climate
Where applicable, follow approved laundry procedures; ensure understanding of operation of washers and dryers. Assist with folding linen according to proper standards
Utilize Service Recovery Log and other necessary communication logs from shift to shift
Meets and exceeds guest expectations by providing service and teamwork
Other duties as assigned or as indicated on letter of offer
Benefits
Paid Instantly
Paid Time Off
Team Member Room Discounts
Time and Half for Select Holidays
Referral Bonus Program
Accident Insurance
Disability Insurance
Life Insurance
Cancer Insurance
Dental Insurance
Vision Insurance
Gift Cards
Employee Lunches
Company
Paragon Hotel Company
Paragon Hotel Company is a hospitality management firm that invests, develops, and manages a portfolio of hotels in selected markets.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase