Flying Bark Productions · 8 hours ago
Desktop Support Engineer
Burbank, CA
Full-time
Onsite
Entry, Mid Level
$58K/yr - $60K/yr
2+ years expFlying Bark Productions is known for working on exciting projects like Avatar: The Last Airbender and Netflix's Stranger Things animated series. The IT Desktop Support Engineer plays a crucial role in providing technical support and ensuring system reliability for artists and production staff in a creative studio environment.
3D TechnologyAdvertisingAnimationFilm ProductionTV ProductionVideo
Responsibilities
Provide responsive Level 1 and 2 helpdesk support across Windows and Mac OS environments
Troubleshoot desktop hardware, operating systems, peripherals, network connectivity, and application-level issues
Provide technical assistance for Visual Effects applications including Nuke, Maya, Houdini, After Effects, and Tractor
Install, configure, and manage desktop systems, maintaining image consistency and reliability across the studio
Apply regular patches, security updates, and configuration changes in line with operational standards
Monitor and maintain system health across both artist workstations and render nodes
Manage user onboarding and offboarding processes in accordance with IT policy
Create and manage user accounts using Active Directory, ensuring access permissions are appropriately assigned and documented
Maintain accurate OU structures, user groups, and access policies
Support networking systems including switch configuration, static IP allocation, VLAN management, DNS and DHCP troubleshooting
Assist with infrastructure maintenance involving storage systems (FreeNAS), backup storage, and render node clusters
Participate in performance monitoring and capacity planning across workstations and supporting infrastructure
Maintain up-to-date asset inventories for all hardware and software resources
Contribute to technical documentation, standard operating procedures, and DevOps internal wikis
Track license usage and ensure compliance with software licensing agreements
Coordinate and validate backup routines using Bacula, BareOS, or equivalent tools
Support physical security and studio access control systems
Ensure endpoint systems are correctly tagged, monitored, and maintained for optimal performance and security compliance
Collaborate with IT and DevOps teams on infrastructure upgrades, testing, and new tool integrations
Identify inefficiencies and proactively recommend and implement system improvements
Participate in other IT or technical initiatives as needed
Qualification
Required
Provide responsive Level 1 and 2 helpdesk support across Windows and Mac OS environments
Troubleshoot desktop hardware, operating systems, peripherals, network connectivity, and application-level issues
Provide technical assistance for Visual Effects applications including Nuke, Maya, Houdini, After Effects, and Tractor
Install, configure, and manage desktop systems, maintaining image consistency and reliability across the studio
Apply regular patches, security updates, and configuration changes in line with operational standards
Monitor and maintain system health across both artist workstations and render nodes
Manage user onboarding and offboarding processes in accordance with IT policy
Create and manage user accounts using Active Directory, ensuring access permissions are appropriately assigned and documented
Maintain accurate OU structures, user groups, and access policies
Support networking systems including switch configuration, static IP allocation, VLAN management, DNS and DHCP troubleshooting
Assist with infrastructure maintenance involving storage systems (FreeNAS), backup storage, and render node clusters
Participate in performance monitoring and capacity planning across workstations and supporting infrastructure
Maintain up-to-date asset inventories for all hardware and software resources
Contribute to technical documentation, standard operating procedures, and DevOps internal wikis
Track license usage and ensure compliance with software licensing agreements
Coordinate and validate backup routines using Bacula, BareOS, or equivalent tools
Support physical security and studio access control systems
Ensure endpoint systems are correctly tagged, monitored, and maintained for optimal performance and security compliance
Collaborate with IT and DevOps teams on infrastructure upgrades, testing, and new tool integrations
Identify inefficiencies and proactively recommend and implement system improvements
Participate in other IT or technical initiatives as needed
2–4 years of desktop support or helpdesk experience, ideally in a Media, VFX, Animation, or Post-Production environment
Experience supporting Windows, Mac workstations in a production environment
Preferred
Degree or diploma in Information Technology, Computer Science, or related field preferred
Industry certifications such as CompTIA A+, Microsoft MCP, RHEL, or CCNA are a plus
Familiarity with render pipelines or high-throughput computing environments
Experience with Linux OS such as RHEL, CentOS, Rocky Linux
Familiarity with floating license servers such as FlexLM or RLM
Working knowledge of Layer 2/3 networking including VLANs, subnetting, and basic switch configuration
Basic scripting ability in Bash, PowerShell, CMD, or Python
Benefits
Cake days
Dedicated culture club
Regular studio social events
Ongoing training and support opportunities
Company
Flying Bark Productions
Flying Bark Productions is an animation video & production agency that mainly deals in innovative animated video content for TV & online.
201-500 employees
Funding
Current Stage
Growth StageRecent News
Food & Drink Business
2025-11-03
2025-10-09
2025-06-12
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