Southern Company · 10 hours ago
IT Service Management Analyst
Birmingham, AL
Full-time
Onsite
Mid Level
3+ years expSouthern Company is a leading energy provider serving 9 million customers across the Southeast and beyond. The IT Service Management Analyst is responsible for the strategy development, operation, and support of enterprise-wide service management functions, focusing on improving customer satisfaction and maximizing productivity through data analysis and reporting.
EnergyNatural ResourcesNuclear
Responsibilities
Design and develop metrics and reports using data from Helix, and other data sources
Assist Service Management Analysts and technology partners in defining requirements for metrics and reports
Support and enhance existing metrics and reports
Support and enhance the Helix (SQL server) data mart
Act as a liaison to the Data and Analytics reporting team for support and requirements
Analyze data for trends, root cause, and performance issues
Validate data accuracy
Identify and troubleshoot data issues
Work with vendors as appropriate to resolve data issues or discuss requirements
Identify metrics and reports that will help improve TO processes
Track and report status of metrics and reporting projects
Qualification
Required
BS/BA in Computer Science, Business Management, or related field is preferred
Minimum of 3 years of Information Technology experience
Advanced T-SQL, Postgres, and Oracle skills
Advanced proficiency in PowerBI or similar dashboarding tool and Data Analysis Expressions (DAX)
Advanced proficiency with Excel data analysis, pivot tables, slicers, charting, data analysis, VBA macros
Experience with CMS or similar call management data and tabular data models a plus
Applied knowledge and skills for relational databases
Ability to quickly comprehend complex spreadsheets/data
Understanding of BMC Helix, or similar ITSM tool, incident/request, change, and knowledge data. Asset data a plus
Familiarity with Business Intelligence analytics tools and data marts
Data mining skills
ITIL Foundation certification is preferred
Exposure to ITIL, IT Service Management frameworks, and process improvement is a plus
Analytical and detail oriented
Problem solving expertise
Good communication and presentation skills to all audiences including senior management
Knowledge of company technology organization, business, and technical environments
Understanding of company technology infrastructure domains including data centers, network / communications, server utilization, virtual environments, storage, and application development & maintenance
Ability to build relationships and work comfortably with all levels of management
Effectively organizes tasks, manages multiple priorities, and able to meet tight deadlines
Demonstrate our values of safety first, unquestionable trust, superior performance, and total commitment and the ability to provide and accept feedback
Benefits
Competitive base salary
Annual incentive awards for eligible employees
Health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being
Additional compensation, such as an incentive program
Company
Southern Company
Southern Company headquartered in Birmingham, Alabama, is the shared services division of Southern Company.
10001+ employees
H1B Sponsorship
Southern Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (4)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$6.16BKey Investors
GRIP Program
2025-10-03Post Ipo Equity· $1.75B
2025-05-20Post Ipo Debt· $1.45B
2024-10-21Grant· $160M
Leadership Team
Thomas Fanning
President and CEO
David Poroch
Chief Financial Officer
Recent News
Idaho Business Review
2025-12-26
2025-12-24
Government Technology US
2025-12-24
Company data provided by crunchbase