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Foundation Software · 3 weeks ago

Software Implementation Specialist

Strongsville, OH

Full-time

Onsite

Mid Level

Foundation Software is a company that invests in its employees and promotes a fun, casual work culture. The Implementation Specialist plays a pivotal role in ensuring the smooth deployment and successful implementation of software products, providing client-focused service and support throughout the process.

AccountingConstructionMobile AppsProject ManagementSaaSSoftware

Culture & Values

H1B Sponsor Likely

Responsibilities

Deliver high-quality, customized training sessions to clients both online and onsite, ensuring clients understand and maximize the use of the software

Oversee the successful initial setup and implementation of clients' software, ensuring it meets their unique needs and objectives

Provide expert-level consulting services to both new and existing clients. Offer tailored guidance to help clients optimize their use of the product and achieve their business goals

Proactively identify and address client issues, questions, and concerns throughout the implementation process. Escalate critical issues to management for swift resolution

Foster long-term relationships with clients, ensuring their satisfaction with the software and the implementation process. Respond promptly to inquiries, offering professional and efficient support

Travel to client sites (up to 20% of time) to facilitate onsite meetings, training, and support

Prepare and present relevant content and product demonstrations during client events and webinars. Engage clients with impactful presentations, showcasing best practices and real-world examples of how to use the software

Work closely with internal departments, including product and technical teams, to address and resolve any technical challenges clients may encounter during implementation

Maintain accurate records of client progress, issues, and communication. Ensure thorough documentation of client interactions and keep systems updated with relevant information

Stay up to date with the latest product features, industry trends, and best practices. Actively participate in internal training and professional development opportunities

Serve as a professional representative of the company by maintaining a positive and solutions-oriented attitude. Demonstrate exceptional communication skills and empathy with clients, fostering an environment of trust and collaboration

Provide technical support to clients using payroll and accounting software, addressing issues via phone, email, or web

Troubleshoot and resolve software-related problems, ensuring clients can efficiently process their daily tasks such as estimating, payroll, accounting functions, etc. and resolve discrepancies

Track client issues using call-center software and ensure accurate and timely documentation of all support cases

Track and manage support tickets to ensure timely resolution and follow-up with clients as necessary

Qualification

Client managementSoftware implementationTechnical supportMicrosoft WordMicrosoft ExcelProblem-solvingOrganizational skillsBasic accounting knowledgeIT consultingCommunication skillsTime managementProject management

Required

Proven ability to independently manage and address complex client situations while adhering to established protocols

Excellent time management skills, with the ability to prioritize and handle multiple tasks efficiently

Strong communication and interpersonal skills, with a positive, customer-focused attitude and the ability to convey technical information in an accessible manner

Superior organizational skills, with a keen eye for detail and accuracy

Ability to maintain a high level of professionalism and empathy, even in challenging situations

Experience with Microsoft Word and Excel; working knowledge of other productivity tools (e.g., PowerPoint) is a plus

Strong analytical skills, with basic accounting knowledge being an advantage

Reliable and dependable, with proven punctuality and consistent work performance

A valid driver's license with a clean driving record acceptable to the company's insurance standards

Ability to travel up to 20% of the time to client locations for in-person training, meetings, and events

Experience in a similar client-facing role, particularly in software implementation, customer success, or IT consulting

Strong problem-solving skills with the ability to troubleshoot complex issues independently while following established protocols

Superior organizational skills and the ability to manage multiple support tickets simultaneously while prioritizing tasks effectively

Background in a relevant field, such as project management, business consulting, or technical support

Benefits

Manicures and pedicures in the office

Massages

House cleaning

Laundry service

Monthly car washes

Catered lunches Wednesdays

Monthly happy hour

Top-notch workout facility

Fitness classes

Free personal training

Game room complete with table tennis, foosball, and video game systems

Full kitchen

Free coffee and specialty flavors

Soft drinks

Snacks

Tickets to Cleveland sporting events

A variety of lunch and learns

Various employee-appreciation events throughout the year

Paid vacation

Paid holidays

401(k) with match

Tuition reimbursement

Medical, eye and dental

Discounts on pet, home, and auto insurance through Liberty Mutual

Company

Foundation Software

Foundation Software develops FOUNDATION® job accounting, project management and mobile software for the construction industry.

Founded in 1985

Strongsville, Ohio, USA

201-500 employees

https://www.foundationsoft.com

H1B Sponsorship

Foundation Software has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2021 (1)

2020 (2)