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Afni, Inc. · 12 hours ago

Remote Bilingual Social Media Agent (Overnight)

United States

Full-time

Remote

Entry Level

$17/hr - $17/hr

1+ years exp

Afni, Inc. is a company that has been in business since 1936, focusing on customer service solutions. They are seeking a Bilingual Social Media Agent to handle inquiries related to wireless issues, provide exceptional customer service, and engage with customers primarily through social media channels.

Customer ServiceInsuranceOutsourcing

No H1B

Responsibilities

Deliver world-class customer service to inbound callers

Utilize product knowledge to troubleshoot and solve customer concerns with empathy and efficiency

Process orders, update accounts, and maintain records

Multitask effectively and pay strong attention to detail

Qualification

Bilingual communicationCustomer service experienceSales-focused mindsetWritten communication skillsTime management

Required

Must be proficient in both English and Spanish language, with strong bilingual communication skills to effectively engage and assist a diverse customer base

Spanish and English written communication skills are a must, as you will spend most of your time communicating with customers through chat

Exceptional written communication skills, with the ability to build rapport and handle difficult situations professionally over chat; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting

Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service

Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting

Available for 12 weeks of paid training, with consistent 8-hour shifts

Available to work full time 8-hour shifts, including weekends and holidays

Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States

Candidates must live in Texas to be eligible

Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)

25Mbps Download/10Mbps Upload

Ping Rate – Less than 100 ms

A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours

Ability to be on webcam during working hours