Apply on Employer Site

RealPage, Inc. · 23 hours ago

Customer Success Mgr III

Richardson, TX

Full-time

Onsite

Mid, Senior Level

$85K/yr - $145K/yr

6+ years exp

RealPage, Inc. is seeking a Customer Success Manager who engages regularly with high-value customer accounts to drive value outcomes. This role involves relationship management, understanding customer business objectives, and coordinating efforts across teams to enhance the customer experience.

Document ManagementPaymentsProperty ManagementPropTechSaaSSoftware

Responsibilities

Effectively communicate with customers to understand their needs, provide timely updates, and ensure clarity on solutions and services

Develop and deliver clear, concise, and compelling presentations, reports, and documentation to internal teams and senior leadership stakeholders to ensure alignment and transparency

Understand customer’s business goals and establish a RealPage wide customer plan that aligns RealPage work to approved joint initiatives that will drive verified outcomes for our customers

Deeply understand the customer’s business environment and identify appropriate opportunities for products/services that will drive customer’s desired business outcomes

Work with cross functional teams simultaneously, including Sales, Product, Delivery, Support, and Marketing to ensure a cohesive customer experience

Coordinate efforts to address customer needs, share insights, and implement best practices, fostering a culture of teamwork and continuous improvement

Drive innovation by identifying opportunities for process improvements and new solutions that enhance the customer experience

Champion the adoption of cutting-edge tools and technologies, and contribute to the development of strategies that deliver long-term value and competitive advantage for customers

Effectively develop and maintain strong relationships with key stakeholders, leveraging influence and negotiation skills to advocate for customer needs, drive adoption of solutions, and ensure mutual success

Proactively address concerns, mediate conflicts, and negotiate favorable outcomes that align with both customer objectives and company goals

Share knowledge, insights, lessons learned and answer team questions through various tools, improving overall team performance

Demonstrates sound judgement and effective decision making

Qualification

Customer success managementRelationship managementSalesforceProperty Management industryCustomer insightsTime managementCommunication skillsProblem-solving skillsTeam collaborationConflict resolution

Required

Bachelor's degree or equivalent experience

6+ years of experience in customer success management, relationship management, account management, multi-family management or operations role with customer interactions, or business development

Experience with providing superior customer experience that exceeds expectation

Customer centric mindset. 3+ year experience working in or technically supporting the Property Management industry desired

Must be organized, have good time management skills

Demonstrates a customer-centric mindset and has an understanding of customer success principles

Experience using customer insights to identify opportunities for mutual success and drive outcomes

Experience with customer outreach with a variety of channels including phone, email and online

Experience with Salesforce or other comparable Customer Relationship Management systems

Mastery of Microsoft Office products (Word, Excel, PowerPoint, Teams, Outlook, etc.)

Excellent written, verbal, presentation, and interpersonal communication skills

Self-starter with demonstrated performance drive and execution, and proven ability to consistently meet and exceed objectives and take on more responsibility as time permits

Ability to learn quickly, adapt to new situations. Strong problem-solving skills and effective decision-making skills

Proven experience working in a collaborative team environment

Demonstrated creativity, forward-thinking, and the ability to implement new ideas that enhance customer satisfaction and success

Strong conflict resolution capabilities, works out tough agreements and settles disputes equitably, settles differences in productive ways with minimum noise

Keeps up with industry insights and uses knowledge to guide actions

Effectively influences and negotiates, advocating for customer needs, driving adoption of solutions, and ensuring mutual success