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Afni, Inc. · 1 day ago

Bilingual Social Media Agent – Remote

United States

Full-time

Remote

Entry Level

$17/hr - $17/hr

1+ years exp

Afni, Inc. is seeking a Bilingual Social Media Agent to engage with customers through social media channels. The role involves providing customer support, resolving issues, and upselling products while maintaining accurate records in internal systems.

Customer ServiceInsuranceOutsourcing

Responsibilities

Deliver world-class customer service by responding to inbound calls; providing product knowledge, troubleshooting issues, resolving customer concerns with empathy and efficiency; and identifying sales opportunities to proactively offer solutions that meet customer needs

Process orders, update customer accounts, and ensure accurate records in internal systems

Multitask effectively between handling customer inquiries and navigating multiple systems

Qualification

Bilingual communicationCustomer service experienceSales-focused mindsetWritten communicationTime management

Required

Must be proficient in both English and Spanish language, with strong bilingual communication skills to effectively engage and assist a diverse customer base

Spanish and English written communication skills are a must, as you will spend most of your time communicating with customers through chat

Exceptional written communication skills, with the ability to build rapport and handle difficult situations professionally over chat; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting

Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service

Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting

Available for 12 weeks of paid training, with consistent 8-hour shifts

Available to work full time 8-hour shifts

Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States

Candidates must live in Texas to be eligible

Preferred

Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)

25Mbps Download/10Mbps Upload

Ping Rate – Less than 100 ms

A private workspace with desk/chair, and a door you can close, where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours

Ability to be on webcam during working hours