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Circular Action Alliance · 1 day ago

Account Manager, Producer Services

United States

Full-time

Remote

Senior Level

$100K/yr - $130K/yr

5+ years exp

Circular Action Alliance is seeking an Account Manager for their Producer Services team, responsible for ensuring producer participation and compliance across assigned accounts. The role involves day-to-day account management, onboarding, and support for producers, as well as contributing to the development of systems and processes that enhance producer services.

Non-profit Organization Management

Responsibilities

Assist in identifying and qualifying non-registered producers subject to EPR obligations, supporting outreach and onboarding activities

Communicate the organization’s value proposition and regulatory requirements to producers, ensuring a smooth transition into compliance programs

Coordinate with internal teams for onboarding, account setup, and initial engagement of new producers

Support producers through the full compliance lifecycle, including onboarding, registration, data submission, and payment for all relevant EPR programs

Monitor account status, track deadlines, and proactively identify and resolve compliance risks, escalating issues as needed

Issue notifications and reminders to producers regarding reporting and compliance requirements

Serve as the primary day-to-day contact for assigned producers, ensuring ongoing engagement, satisfaction, and support

Maintain accurate records of producer interactions, account status, and compliance milestones

Conduct proactive, regular account reviews and coordinate follow-ups based on producer feedback or identified challenges

Maintain clear, compliant, and high-quality communications that fosters trust, while ensuring all messaging adheres to CAA standards

Support producers in preparing and submitting required reports, ensuring accuracy and adherence to organizational and program standards

Assist in resolving discrepancies by coordinating corrective actions, clarifications, and necessary data adjustments

Provide feedback on reporting tools, templates, and guidance to drive continuous improvement

Partner with internal stakeholders (CRM, Data Governance, Support Ops) to ensure smooth handoffs and aligned service delivery

Contribute to the development and improvement of standard operating procedures (SOPs), account workflows, and compliance checklists

Act as the 'voice of the account' to help shape internal priorities and system enhancements

Performs other related duties as assigned

Qualification

Account ManagementRegulatory ComplianceSalesforce CRMData ReportingEPR ComplianceRelationship ManagementConsumer Products ExperienceContinuous ImprovementProblem SolvingCommunication