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USAJOBS · 5 hours ago

IT Specialist (Customer Support/System Administration)

Bethesda, Maryland, USA

Full-time

Onsite

Entry, Mid Level

$102K/yr - $133K/yr

1+ years exp

USAJOBS is seeking an IT Specialist for the Information Technology Support Services Branch at Walter Reed National Military Medical Center. The role involves evaluating desktop performance, coordinating with personnel regarding operations, and ensuring compliance with information security policies.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Evaluate desktop performance using software and hardware monitoring tools

Coordinate with other DoD and civilian information systems personnel regarding EUD operations

Develop and manage customer service performance requirements

Ensure the application of information security/information assurance policies

Apply knowledge of evaluative methods to analyze data and apply results to problem resolution

Qualification

IA Technical Level II certificationInformation Technology system maintenanceSecurity protocols implementationRisk Management Framework (RMF)Customer support policiesCustomer ServiceAttention to DetailOral CommunicationProblem Solving

Required

One year of specialized experience with providing Information Technology system maintenance; resolving hardware/software interface and interoperability problems; planning or scheduling the installation of hardware, operating systems or applications software; diagnosing and resolving problems in response to customer inquiries, and assisting with the development of IT customer support policies and procedures; and implementing security protocols and mitigating security vulnerabilities and risks based on Risk Management Framework (RMF) standards

Experience must include, or be supplemented by, information technology related experience which demonstrates each of the four competencies: Attention to Detail, Customer Service, Oral Communication, and Problem Solving

This position requires IA Technical Level II certifications be attained within 6 months of assignment to the position and maintained thereafter

Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation

Incumbent will be required to perform on call duties or work after hours on an emergency basis common to hospital operations

Moderate to heavy lifting up to 45 pounds is required

This position has been designated Mission Essential. In the event of severe weather conditions or other such emergency type situations, the incumbent is required to report to work or remain at work as scheduled to support mission operations

Tier 1: This position is subject to a background investigation to determine your suitability for Federal employment