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USAJOBS · 11 hours ago

Health Technician ( Advanced Telehealth Clinical)

Gainesville, Florida, USA

Full-time

Onsite

Entry, Mid Level

$50K/yr - $66K/yr

1+ years exp

USAJOBS is seeking an experienced Advanced Health Technician to join the North Florida/South Georgia Veterans Health System's Connected Care Service. The role involves managing telehealth services, providing training on telehealth technologies, and supporting the facility-wide telehealth program.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Coordinating, installing, maintaining and managing the inventory of telehealth technologies including hardware and software with assistance of Biomed and IT

Providing established standardized competency based training, guidance and information on the use of advanced telehealth technologies to patients, staff, and providers

Providing established standardized competency based training for telehealth technology, facilitating interactive simulations for clinical staff participating in telehealth programs

Participating in performance improvement activities aimed at improving the efficiency of the patient telehealth processes

Coordinating clinic set up and monitoring of workload capture and issues for assigned patient and provider clinics including telehealth resource based scheduling

Supporting designated complex telehealth programs that require advanced technical skillsets'

Preparing medical and telecommunications equipment to be used for clinical examination and treatment

Serving as a tele-presenter during clinical video telehealth (CVT) and VA Video Connect (WC) encounters including tasks such as establishing and maintaining video conferencing connections, making introductions between patient site and provider site, following instructions of a clinician to facilitate an effective clinical encounter

Serving as an imager and manager of clinical data for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines

Taking measures to ensure patient care is delivered safely by following appropriate procedures for the cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures

Completing standardized clinical questionnaires and templates

Ensuring that patient privacy is protected

Receiving and scheduling requests for appointments using an electronic resource-based scheduling system

Referring patients to providers for screening for Telehealth

Monitoring and maintaining schedules of rooms, patients, technologies, clinical providers and presenters to ensure efficient telehealth operations

Providing patient education via approved materials

Supporting Veterans in completing patient satisfaction surveys

Communicating effectively with staff

Coordinating and/or directly configuring, installing, troubleshooting, inventory management, cleaning, and performing minor routine maintenance of assigned telehealth technology

Ensuring assigned telehealth technologies are secured, ready for use, and accounted for by preparing and tracking maintenance work orders, information systems, inventory records, and communicating with National Telehealth Technology Help Desk to facilitate troubleshooting, repair, and coordination of replacement equipment as necessary

Providing education and training to Veterans, clinical staff and providers on the use of telehealth technologies and serving as a point of contact to answer questions and address concerns related to these technologies

Maintaining knowledge of and skill in applying an extensive body of rules, procedures, and operations in telehealth-related technologies and a variety of computer hardware and software used for telecommunications, data entry and retrieval, record maintenance, document and report generation

Maintaining regular contact with staff members and the Facility Telehealth Coordinator to work out process issues, equipment needs, problems, data collection and any other logistical issues

Other duties as assigned

Qualification

Telehealth technologiesClinical data managementPatient educationHealthcare experienceCommunication skillsTeamworkProblem-solving

Required

You must be a U.S. Citizen to apply for this job

All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA

Selective Service Registration is required for males born after 12/31/1959

Must be proficient in written and spoken English

Subject to background/security investigation

Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements

Must pass pre-employment physical examination

Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

Complete all application requirements detailed in the 'Required Documents' section of this announcement

Citizenship. Citizen of the United States

English Language Proficiency. A candidate will not be appointed under authority of 38 U.S.C. chapters 73 or 74, to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English

Experience. One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician

Education. Four academic years above high school leading to a bachelor's degree with courses related to the occupation

Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges or institutions may be used to qualify for Federal employment