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Bee's Plumbing and Heating · 13 hours ago

Client Services Representative

Seattle, WA

Full-time

Onsite

Mid Level

$18/hr - $25/hr

3+ years exp

Bee's Plumbing and Heating is a leading provider of plumbing services, sewer solutions, and home heating improvements. They are seeking enthusiastic Client Services Representatives to deliver outstanding customer service and assist clients with their inquiries in a fast-paced environment.

Customer ServiceField SupportMechanical Engineering

Responsibilities

Receive a high volume of inbound calls in a fast-paced environment and make outbound calls to existing clients, booking appointments at a high conversion rate

Able to quickly identify the client's request or concern, efficiently provide the most effective solution, and de-escalate any concerns

Effectively use critical thinking skills to solve problems for clients while consistently using the best judgment to determine the best solution

Proactively gain and maintain a complete understanding of our portfolio of products and services

Efficiently enter accurate and detailed records of client interactions and actions taken while multi-tasking client calls, minimizing hold times

Achieve productivity standards and goals set by the company while maintaining high-quality calls and following expected call flows and scripts

Qualification

Call Center experienceHVAC & Plumbing experienceMicrosoft Suite proficiencyTyping speed 45 wpmBilingual SpanishCustomer service dedicationJudgment skillsMulti-tasking abilityCritical thinking skills