S-Hand Group ยท 2 weeks ago
Data Services Specialist 1
Fairfield, ME
Full-time
Onsite
New Grad, Entry Level
$18.54/hr - $18.54/hrS-Hand Group is focused on providing exceptional customer service and support. As a Data Services Specialist, you will review and process customer orders, ensuring high productivity and accuracy while maintaining customer records and supporting multiple departments.
Think Tanks
Responsibilities
Completes, maintains, and processes pertinent documentation and customer records
Clears/processes web order for the order batch cycles
Handles orders that kick out of the fulfilment process due to customer errors, and pricing discrepancies, etc
Maintain customer records including duplicate accounts, merge requests, and customer maintenance updates in multiple systems
Maintains an efficient rate of productivity with a high rate of accuracy
Ability to meet schedule deadlines and be flexible to support peak volumes
Takes the initiative to obtain and consistently upgrade knowledge by participating in training opportunities
Understands and adheres to established department protocols, processes
Builds relationships and works closely with co-workers, at all levels of the organization in a positive manner to leverage the knowledge and the experiences of the JSS staff to support the customer experience
Identifies and communicates system failures and areas of opportunity to enhance customer experience
Regular attendance, punctuality and adherence to agreed-upon schedule of availability is an essential function of this position
Complete other tasks as assigned
Evening hours required during the peak season
Qualification
Required
High school diploma or GED required
Excellent attention to detail
Demonstrated knowledge of relevant computer software applications, and the ability to work with more than one program simultaneously, including Microsoft Office products
Excellent interpersonal skills
Proven ability to learn difficult information quickly
Strong problem-solving capabilities
A forward thinker
Ability to work independently as well as being a self-starter
A team player with a strong work ethic and an outgoing positive attitude
The propensity for taking that extra step in finding the right solutions for each individual customer's needs
Knowledge of customer service principles and practices, the customer's first approach
Proficient in keyboarding/typing skills
Ability to work on multiple tasks simultaneously
Ability to thrive in a fast-paced environment
Ability to read, count, and write to accurately complete all documentation
Ability to work varied hours/days as business dictates
Ability to sit at a computer for at least 75% of the workday
Ability to bend, pull, and lift up to 35 pounds
Preferred
CRM/OMS experience a plus but not required
Benefits
Health Insurance (HNO, PPO, HSA)
Dental Insurance
Vision Insurance
Flexible Spending Accounts (Medical & Dependent Care)
Employee Stock Ownership Plan & Profit Sharing
401(k)
Employee Discount
Maternity/Paternity/Adoption & Foster Care leave
Company Paid Life insurance
Voluntary Life Insurance
Voluntary Pet Insurance
Company Paid Short & Long-Term Disability Insurance
Paid Time Off
Educational Assistance
Company
S-Hand Group
Founded by uniquely visionary leader Sara Hand, and in concert with a multi-disciplinary team of talented and seasoned professionals, the S-Hand Group provides customized solutions for strategic business and technology development.
Founded in 2013Lakewood Ranch, FL, US
2-10 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase