This job has closed.

MBTA · 3 weeks ago

Rules Compliance Examiner

Boston, MA

Full-time

Onsite

Senior Level

5+ years exp

MBTA is dedicated to providing safe and reliable transportation, and they are seeking a Rules Compliance Examiner who will serve as a subject-matter expert in operational departments. The role involves providing field support, analyzing compliance trends, and implementing strategies to enhance operational safety and rule adherence.

AutomotiveLogisticsPublic TransportationTransportationTravel

Growth Opportunities

No H1B

Responsibilities

Serve as an SME for your assigned operational department, providing guidance and clarification on operating rules and compliance expectations

Support frontline staff and supervisors with questions or interpretation challenges related to rules

Monitor field operations to proactively identify patterns, behaviors, or conditions that could lead to rule violations

Collaborate with other examiners to ensure consistent rule interpretation and compliance across departments

Act as a visible field presence to reinforce compliance expectations and encourage safe practices

Conduct outreach initiatives to communicate compliance expectations, reminders, and best practices

Actively solicit and manage feedback from frontline staff regarding compliance challenges or operational concerns

Work closely with the assigned area to support post-event reviews following triggering events to identify contributing factors and implement immediate corrective actions

Maintain a shared knowledge base of common compliance questions, lessons learned, and best practices

Conduct observations of testing officers (TOs) and other operational staff as part of the OTIP program

Participate in OTIP observation initiatives to verify adherence to operating rules and compliance standards

Provide follow-up support on coaching to ensure corrective actions are implemented effectively

Identify recurring issues and proactively recommend preventative measures

Analyze incident reports, observation data, and frontline feedback to identify trends, anticipate risks, and forecast high-risk areas

Recommend proactive interventions and preventative strategies to reduce future rule violations

Suggest improvements to OTIP processes, tools, or communications to enhance compliance and operational safety

Collaborate with Operating Rule Examiners, Training, and management to anticipate areas requiring additional guidance or support

Serve operationally as a Testing officer (TO) as required to maintain a hands-on understanding of field operations and compliance challenges

Apply operational perspective to observations, coaching, and outreach to ensure practical and effective recommendations

Maintain accurate records of observations, coaching follow-ups, post-event reviews, and proactive interventions

Track trends, findings, and preventative actions to support continuous improvement and reporting to leadership

Develop tools, guides, or checklists to help staff comply with rules and prevent violations before they occur

Perform all other duties and projects that may be assigned

Qualification

Transit operations experienceOperating rules knowledgeRegulatory compliance familiarityAnalytical skillsCoaching skillsField supportTrend analysisMS Office proficiencyCommunication skillsInterpersonal skills

Required

Bachelor's degree from an accredited institution in a related field

Five (5)+ Years of Experience in transit operations or a safety-sensitive operational environment

Strong knowledge of operating rules, procedures, and compliance practices within a transit operation

Excellent communication and interpersonal skills for working with frontline staff, supervisors, and management

Analytical skills to identify compliance trends, forecast risks, and recommend proactive interventions

Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English

Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program

Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role

Ability to provide internal and external customers with courteous and professional experiences

Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required)

Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers

Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies

Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection)

Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings

Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service

Preferred

Field experience in transportation craft

Familiarity with regulatory compliance in a transit, transportation, or safety-sensitive environment (FRA/FTA/DPU experience preferred)

Proficient with the use of MS Office (Word, PowerPoint, Excel) and database applications

Benefits

Accrued paid sick leave

A monthly transportation pass

Company

MBTA

Glassdoor3.8

The Massachusetts Bay Transportation Authority, often referred to as the MBTA or simply The T, is the public operator of most bus, subway, commuter rail and ferry systems in the greater Boston, Massachusetts, area.

Founded in 1964

Boston, Massachusetts, USA

5001-10000 employees