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Peraton · 5 days ago

Service Desk Reporting Analyst

San Antonio, TX

Full-time

Onsite

Mid, Senior Level

$51K/yr - $82K/yr

5+ years exp

Peraton is a next-generation national security company that drives missions of consequence. The Service Desk Reporting Analyst will support the EITSI Service Desk by developing and analyzing reports, ensuring data accuracy, and delivering insights to meet customer specifications.

Information TechnologyRobotics

No H1B

U.S. Citizen Only

Responsibilities

Setup queries and perform complex data analysis in support of customer requests and requirements

Produce a variety of reports on a daily basis and deliver to clients in a professional manner

Ensure data accuracy, troubleshoot discrepancies, and help maintain datasets

Perform data mining on complex data and multiple data sources, using sophisticated tools and turn it into digestible and meaningful information

Deliver sophisticated analysis products with accurate and appropriate interpretation and thoughtful evaluation of data

Work with customers to develop and understand product specifications

Deliver data products in report/presentation format, or verbally, to customer specifications

Communicate effectively and arrange meetings as necessary to meet due dates

Perform data analysis, operational assessments, detailing trends/opportunities, and provides realistic recommendations to address the areas of concern or improvement opportunities

Research new data sources and analytical tools; contribute to new product development and improvement in product delivery and presentation

Identify opportunities to improve existing reporting processes

Assist with special projects as assigned. Maintain area documentation

Qualification

ServiceNowSQLData AnalysisExcelITIL4 CertificationCommunication SkillsProblem-SolvingAttention to DetailTime Management

Required

5 years with BS/BA; 3 years with MS/MA; 0 years with PhD, 9 years of experience in lieu of degree

Ability to obtain Public Trust Clearance

Must be U.S Citizen

Hands-on experience creating/administering reports in Excel, BI Tools, creating and developing queries (SQL, ServiceNow, Analytics or similar tools)

ITIL4 Certification (ability to achieve within 60 days and maintain)

Department of Defense security clearance (ADP II Public Trust) or the ability to obtain one

Proven technical competency in the following areas: Word, Excel, PowerPoint and Outlook, with a high level of accuracy and attention to detail to ensure reports are correct

Experience with ServiceNow - Report and Dashboard development or similar tools

Must be on-site in office at San Antonio

Dependable attendance, ability to work extended hours if needed to meet short suspense and deadlines

Preferred

Relevant technical certifications and/or relevant MHS Application or Service Desk IT experience

Demonstrated creative and analytical problem-solving skills

Data Analytics and Excel experience reporting preferred

Demonstrated written and verbal communication skills are essential

Enthusiastic self-starter who can take initiative and think on his or her feet

Attention to detail, problem-solving, organization, data analysis, time management, and ability to work independently and collaborate in a Team environment